Information Technology Support Engineer

JR United Kingdom; Greater Manchester; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled 2nd Line Engineer to join their dynamic team in Greater Manchester. This role offers the opportunity to tackle complex IT challenges while collaborating with various teams to enhance operational efficiency. With a vision to become a leading managed service provider, the company emphasizes excellent customer service and employee growth. Enjoy a supportive work environment that values innovation and offers generous benefits, including extra holiday days and professional development opportunities. If you're passionate about IT and eager to make an impact, this role is for you.

Benefits

25 holiday days (+Bank Holidays)

Additional day off for birthday

Employee of the month rewards

Social events

Training opportunities

Medical schemes

Mental health support

Financial support

Qualifications

• Technical expertise in resolving complex IT issues.
• Ability to collaborate effectively with teams.

Responsibilities

• Resolve escalated 1st Line tickets efficiently.
• Monitor systems for optimal operational performance.
• Assist with onboarding new clients and deployment.

Skills

MSP experience

Windows Server

Active Directory

O365

Networking knowledge (DNS, DHCP)

VMware

Hyper-V

Azure

AWS

Backup solutions

Job description

Information Technology Support Engineer, Greater Manchester

Client: Candour Solutions

Location: Greater Manchester

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

2nd Line Engineer – Wigan – £28,000-£35,000

This MSP is looking for a 2nd Line Engineer to resolve more complex IT issues escalated from 1st Line support.

The role requires technical expertise, problem-solving skills, and the ability to collaborate with other teams for efficient resolution.

The company's vision is to become a leading MSP, providing excellent customer service and innovative solutions. They value employee growth and foster a supportive environment.

This role is primarily on-site with some remote work.

Key Responsibilities:

• Resolve escalated 1st Line tickets.
• Monitor systems to ensure operational performance.
• Assist with onboarding new clients, including hardware and software deployment.
• Collaborate on large-scale IT projects and develop technical strategies.

Key Skills:

• MSP experience preferred.
• Experience with Windows Server, Active Directory, and O365.
• Networking knowledge including DNS and DHCP.
• Virtualization experience with VMware & Hyper-V.
• Proficiency with cloud platforms like Azure or AWS.
• Knowledge of backup solutions.

Benefits include 25 holiday days (+Bank Holidays), an additional day off for your birthday, employee of the month rewards, social events, training opportunities, medical schemes, mental health and financial support, and more.

If interested, please apply as interviews will be held soon.