Retail Communications Coordinator

Michael Kors; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading fashion brand is seeking a reliable and self-motivated individual for the Retail Field Communications Team. This role involves supporting communication strategies, managing operational policies, and enhancing training programs across stores in the EU. The ideal candidate will have strong communication skills, a passion for fashion, and experience in retail operations. This position offers a hybrid working model and a range of employee benefits.

Benefits

Employee discount across Michael Kors and Jimmy Choo

Pension

Employee Wellbeing programme

Hybrid working

25 days holidays excluding bank holidays

Healthcare

Qualifications

• Head Office experience in Retail Operations and Communications required.
• Experience working in a retail environment is beneficial.
• Ability to travel approximately 10%.

Responsibilities

• Support Manager on maintenance of Retail Calendar planning for EU.
• Manage and maintain various information through administrative tasks.
• Oversee content & publishing of all communication to the field.

Skills

Communication

Attention to Detail

Multi-tasking

Tools

Power-point

InDesign

PageTiger

Word

Excel

Job description

The Retail Field Communications Team support all aspects of daily operations, including support in planning of communication both to and from stores across the EU estate, corporate initiatives, feedback and proposed enhancements to our current communication channels. The team also supports stores in all areas of Operations, and work to improve documentation, policies and procedure and management of Store workload.

Who You Are:

You are reliable, self-motivated and have strong communication skills. You thrive in a rapidly changing environment, are fashion-curious and capable of multi-tasking and prioritizing in a demanding environment.

What You’ll Do:

• Support Manager on maintenance of Retail Calendar planning for EU to ensure business units and stores are aware of key events and deliverables across Europe
• Engage with Operations team members in weekly calls & through direct store visits to understand and keep abreast of current situations within Field
• Manage and maintain various information through administrate tasks
• Maintain proficient level knowledge of all in-store systems
• Maintain expert knowledge across all Operational policies & procedures
• Oversee content & publishing of all communication to the field including – workload, announcements and relevant documents the communication platform
• Manage 52 week communications cadence to stores
• Build and maintain exceptional channels of communication with all corporate partners/teams
• Support communication to Retail Field Management as necessary to gain buy-in and understanding of any new policy/procedure/rollout
• Own personal goal setting & delivery on operational projects
• Oversee and lead further development of Product Knowledge and roll-out to stores
• Coordinate any translation needs across training documentation, including policies, procedures & necessary training tools
• Partner with Line Manager and L & D on developing new training with the L & D platform to be delivered to stores
• Support in development of all operational policies, procedures & training
• Support Field Rollouts as required and additional ad hoc training needs
• Partner with Store Mangers and District Managers on all levels
• Partner with Line Manager and Operations Coordinators to gain feedback on training tools/store resources in field

You’ll Need to Have:

• Head Office experience in Retail Operations and Communications required
• Experience working in a retail environment is beneficial
• Excellent Communication (Written and verbal), accuracy and strong attention to detail
• Proficient in Power-point, InDesign, PageTiger, Word & Excel
• Able to communicate effectively and across company hierarchy
• Able to manage & independently prioritize workload
• Ability to travel as this position requires approximately 10% travel

We’d Love to See:

• Interest in self-development and in growing your career within Capri Holdings (Versace, Jimmy Choo, MICHAEL KORS)
• A true brand ambassador with a passion for fashion
• Passionate and confident about technology with an entrepreneurial spirit
• Passion for people development with the ability to listen, allowing time for questions and ideas, and build trust to foster an inclusive work environment
• Must love Michael Kors as a brand and be very knowledgeable and passionate about our Product

What We offer:

• Employee discount across Michael Kors and Jimmy Choo
• Pension
• Employee Wellbeing programme
• Hybrid working
• 25 days holidays excluding bank holidays
• Healthcare