Night Manager – The Megaro Collection

The Megaro Official; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a vibrant and high-end hotel operation as a Night Manager, where you will lead the night team to deliver exceptional service. This role involves managing guest experiences, ensuring compliance with health and safety standards, and executing night audits to maintain operational excellence. If you are passionate about providing unforgettable guest journeys and thrive in a dynamic environment, this opportunity is perfect for you. Become part of a collection of distinctive hotels that offer a unique insight into London's rising neighborhoods. Apply today and embark on a new adventure!

Qualifications

• Experience as a Night Manager in a hotel environment.
• Strong knowledge of health and safety policies and procedures.

Responsibilities

• Manage guest experience from check-in to check-out.
• Ensure compliance with health and safety regulations.
• Oversee night receptionist team and operations.

Skills

Guestline PMS (Rezlynx)

Health & Safety Compliance

Customer Service

Communication Skills

Cash Handling

Night Audit Duties

Tools

PC Packages

Computerized Reservations Systems

Job description

Night Manager – The Megaro Collection

Kings Cross

The Megaro Collection encompasses 3 distinctive hotels ranging from our 61-bedroom 3* hotel The California, our 33-bedroom and 8 apartments 4* Boutique townhouse The Gyle, and our 49-bedroom 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.

We are now ready to enlarge our family and are looking for a Night Manager experienced with the role and is a super user of Guestline PMS (Rezlynx) which is a must to be considered for the role.

The Hotel Manager will be working on-site 4 days a week, with 4 days off, managing the guest experience from check-in to check-out, as well as being responsible for all health and safety, fire safety, and food safety compliance for all three properties.

The Night Manager will be responsible for ensuring night audits, closing end of day, and reconciliation is completed correctly and to according to company standards and procedures. The Night Manager will be fully responsible for the night receptionist team members, ensuring the property is run smoothly and the highest of customer service is delivered. The Night Manager will have an excellent command of English, both verbal and written; will be an expert in Health & Safety and Security (SIA qualification would be ideal but not a must to be considered for the role).

The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times so communication is key.

The Night Manager will:

• Possess comprehensive knowledge of the company PMS system, Guestline (Rezlynx).
• Possess excellent presentation and interpersonal skills.
• Skilled in checking arrivals lists, credit limit reporting and cash handling.
• Knowledge of standard PC packages and computerized reservations systems.
• Proficient in handling general clerical and administrative tasks.
• Coordinate with fellow Night Manager to ensure seamless operations and effective handover of tasks and information.
• Be flexible, will have great attention to detail.
• Possess the ability to work independently.
• Excellent command in English, both in oral and written.
• Be extremely knowledgeable in regard to the company services, standards & products.
• Be proficient in night audit duties, including running reports, closing the end of day, and ensuring reconciliation is completed to company standards and regulations.
• Be commercially and financially astute.
• Provide exceptional customer service and unforgettable experience.
• Possess a strong know-how in health and safety policies and procedures.
• Be truly passionate about guests’ journey and will possess great attention to details.

If you are looking for a vibrant yet high-end operation, no need to look any further.

Apply today and begin a new adventure with us.