Night Auditor

Montcalm East; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Night Auditor to join their dynamic team. In this pivotal role, you will ensure exceptional customer service and manage the front desk operations during overnight shifts. Your responsibilities will include greeting guests, handling check-ins and check-outs, and addressing inquiries with a focus on exceeding expectations. The ideal candidate will have a passion for hospitality, strong attention to detail, and the ability to thrive under pressure. This is a fantastic opportunity to grow within a supportive and empowering environment, where your contributions will significantly enhance guest experiences.

Benefits

Competitive Salary

28 Holidays Including Bank Holidays

Cash-back Health Benefits

Discounted Gym Membership

Paid Day Off on Your Birthday

Awards and Recognition Programme

Paid Volunteering Day

Regular Training and Development

Qualifications

• Previous experience in a luxury hotel or similar environment is preferred.
• Fluency in multiple languages is a plus.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Provide personalized service and handle guest inquiries promptly.
• Balance daily financial transactions and complete night audit reports.

Skills

Customer Service

Attention to Detail

Problem-Solving

Communication

Multitasking

Education

High School Diploma

Degree in Hospitality

Tools

Hotel Management Software (PMS)

Job description

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About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away.

Overview

Montcalm East is looking for a skilled and ambitious Night Auditor to join our team. You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests.

Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Key Responsibilities

• Greet all guests with a warm and welcoming demeanour upon arrival, ensuring a seamless and efficient process.
• Efficiently handle the check-in and check-out process, ensuring accuracy in guest billing.
• Assist guests with luggage, valet parking, and provide a brief orientation of hotel facilities.
• Provide personalized service to VIPs and repeat guests, anticipating their needs and preferences.
• Address guest inquiries, requests and concerns promptly, with a focus on exceeding guest expectations.
• Offer personalized recommendations for local dining, attractions, and services, tailored to guest preferences.
• Coordinate special requests and amenities for the guest, including room upgrades, special occasions, VIP services, dining, transportation.
• Handle guest complaints and issues efficiently, ensuring timely resolution and guest satisfaction.
• Conduct regular guest interactions to gather feedback and enhance their stay experience.
• Maintain clear and effective communication with other hotel departments (housekeeping, concierge, room service) to ensure guest needs are met.
• Answer and manage incoming calls, emails, and reservations, ensuring all communication is handled professionally and efficiently.
• Manage the front desk area, ensuring it remains clean, organized, and fully stocked with necessary supplies.
• Accurately process payments and ensure the security of guest information.
• Update guest records and maintain the confidentiality of all guest information.
• Monitor the security of the hotel during the night shift, ensure all entry points are secure.
• Respond to emergency situations calmly and efficiently, following hotel protocols to ensure the safety of guests and staff.
• Assist Night Manager with property walks to ensure safety and cleanliness standards are maintained.
• Balance daily financial transactions and complete the night audit report.
• Prepare and distribute daily reports to the relevant departments.
  
  

This job description is designed to outline primary duties and conditions related to the Receptionist position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.

Key Attributes

• High attention to detail and commitment to a luxury quality service,
• A friendly and approachable attitude with a genuine passion for hospitality.
• Impeccable grooming and presentation standards,
• Ability to work under pressure and handle challenging situations with grace.
• Flexibility to adapt to changing guest needs and preferences.
• Problem-solving skills with a focus on guest satisfaction.
• Strong organisational skills and multitasking abilities.
• Exceptional customer service skills with a passion for delivering a luxury guest experience.
• Excellent communication, problem-solving, and organizational skills.
• High level of professionalism, discretion and integrity.
• Fluency in multiple languages is a plus.
  
  

Working Conditions

• Must be available to work overnight shifts, including weekends and holidays.
• Physical demands such as being on the feet for long periods of time and manual handling.
  
  

Essential Qualifications

• High school diploma or equivalent required, a degree in hospitality or a related field is preferred.
• Previous experience in a luxury hotel or similar environment is preferred.
• Experience with hotel management software (PMS) is an advantage.
  
  

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Paid Day Off on Your Birthday
• Awards and Recognition Programme
• Paid volunteering day
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
  
  

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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