Front Office Night Manager

TN United Kingdom; London; On-site; GBP 40,000; Full time

Job summary

An established industry player is looking for a Front Office Night Manager to lead a dynamic team in a vibrant hotel environment. This role involves overseeing guest interactions, ensuring exceptional hospitality, and managing the overnight operations. With a focus on outstanding service, you'll be the cornerstone of a memorable experience for guests. The position offers a competitive salary and a range of perks, including complimentary meals and exclusive rates for friends and family. Join a welcoming team and make a significant impact in a lively atmosphere where your contributions are valued and recognized.

Benefits

Complimentary meals

Exclusive rates for family and friends

Wellbeing and health benefits

Birthday off after a year

Refer a friend scheme

Regular social events

Employee assistance program

Reward and recognition initiatives

Qualifications

• Previous experience in a front office supervisor or management role is necessary.
• High standards are essential for supervising a visible department.

Responsibilities

• Lead a small team managing guest arrivals and departures.
• Supervise overnight operations ensuring tasks are completed.

Skills

Outstanding hospitality

Communication skills

Organizational skills

Calm demeanor under pressure

Education

Experience in front office management

Job description

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Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it’s a unique place to work with a lively, vibrant atmosphere.

What’s the role?

Front Office Night Manager

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.

Reporting into the Front Office management team, you will:

• Lead a small team who will look after all arriving and departing guests and incoming phone queries.
• Be a font of knowledge and enthusiasm for everything The Ned has to offer, making recommendations and upsells to future guests.
• Supervise the overnight operation, setting the team up for success, ensuring all overnight tasks are completed, and providing hands-on support whilst working alongside them.
• As a junior member of the leadership team, you will be a guardian of outstanding hospitality and knowledge within your team, modelling behaviours and providing coaching, feedback, and training where needed.
• Typical shift patterns are 4 on, 4 off with shifts 8.30pm to 8.30am.

What The Ned can give you:

• Salary of up to £40,000 per year, including service charge.
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
• Exclusive rates at The Ned for staying and eating for you, your family and friends.
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts.
• Your birthday off, after a year of service and more holiday after five years of service.
• Refer a friend scheme.
• Regular social events, including an annual pool party.
• Employee assistance program – 24/7 advice and support.
• Reward and recognition initiatives.

What you can bring to the role:

• As the first point of contact for guest and member enquiries, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality.
• Previous experience in a front office supervisor or management role in a similar environment is necessary.
• Our customers and guests expect the best and you will be supervising one of the most visible departments in the building, so high standards are essential.
• An organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time.
• Our front office can be high pressure, particularly in the evenings, and you’ll be the stable presence that our team look to, so a calm demeanour and a genuine passion for providing guests with exceptional hospitality is essential.
• You’ll be collaborating with many teams, including security and leadership teams, so you’ll need great communication and relationship building skills.

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must have the right to work in the UK to be considered for this role.

Apply today and join us as Night Manager.