Night Manager

London Limited; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a skilled Night Manager to ensure exceptional service and smooth operations during the night shift. This role requires a blend of leadership, customer service, and problem-solving skills to address guest needs and manage a team effectively. The ideal candidate will thrive in a fast-paced environment, overseeing various departments and maintaining high standards of service. Join a supportive team that values training and development, and enjoy a rewarding career in a prestigious hotel setting with opportunities for growth and recognition.

Benefits

Competitive salary

28 holidays including bank holidays

Cash-back health benefits

Discounted gym membership

Awards and Recognition Programme

Regular training and development

Annual parties

Qualifications

• 3+ years in hotel management, with 1 year in a supervisory role.
• Strong leadership, customer service, and problem-solving skills.

Responsibilities

• Ensure high levels of customer service and manage night operations.
• Address guest complaints and oversee front desk and security.

Skills

Leadership

Customer Service

Problem-Solving

Organizational Skills

Attention to Detail

Multitasking

Communication

Education

Bachelor's degree in Hospitality

Tools

Hotel Management Systems (Opera, PMS, POS)

Job description

Join to apply for the Night Manager role at Montcalm Collection

Montcalm Royal London House
United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

A coveted retreat in the heart of the city, Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.

Overview
Montcalm Royal London House is looking for a skilled and ambitious Night Manager to join our team. You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests.

Key Responsibilities

• Greet and assist guests with check-in, check-out, and any other requests throughout the night.
• Ensure Front Desk is always manned and available for the guests.
• Address and resolve any guest complaints or issues promptly and efficiently, ensuring guest satisfaction.
• Ensure VIP guests and other special requests are handled with utmost care.
• Oversee the smooth operation of the hotel during the night shift, including front desk, housekeeping, security, and other departments as needed.
• Ensure all operational procedures are followed, including night audits, cash handling, and system updates.
• Monitor room availability and ensure accurate recording of all transactions and guest information.
• Oversee the accuracy of guest billing and payment processes.
• Oversee the use and maintenance of front office systems (PMS, POS, etc.) to ensure accuracy and efficiency.
• Foster a positive work environment that encourages teamwork, professional development, and high employee morale.
• Manage and lead the night team, including front office staff, porters, housekeeping, and security personnel.
• Conduct nightly briefings with the team, assign tasks, and ensure staff are performing to the hotel’s standards.
• Provide training and support to night staff, fostering a positive and productive work environment.
• Ensure the safety and security of guests and staff during the night shift.
• Respond to emergencies and incidents, following the hotel’s protocols and procedures.
• Regularly inspect the property to ensure all safety standards are met and report any maintenance issues.
• Conduct nightly audits, ensuring all financial records are accurate and complete.
• Handle cash transactions, reconcile payments, and prepare nightly reports for the accounting department.
• Ensure full awareness of the hotel status and be prepared to take reservations to maximise the revenue.
• Deal with any potential book-out from and to our property.
• Assist with budget management by controlling costs and minimizing waste during the night shift.
• Maintain clear and effective communication with the day management team, providing a detailed handover of any incidents or important information.
• Liaise with other departments to ensure smooth transitions between shifts.
• Master the Fire Evacuation procedure and implementation.
• Train and coach night team members, so they are fully knowledgeable of their duties.
• Oversee the entire building, its cleanliness, operations and upkeep.
• Ensure shift meetings and handovers take place and relevant information is filtered down and up.

Essential Qualifications And Attributes

• Bachelor’s degree in Hospitality or a related field is preferred.
• Minimum of 3 years of experience in a hotel management role, with at least 1 year in a supervisory or night manager position at a luxury hotel.
• Proficient in hotel management systems (e.g., Opera, PMS, POS).
• Strong leadership and team management abilities.
• High attention to detail and commitment to a luxury quality service.
• A friendly and approachable attitude with a genuine passion for hospitality.
• Impeccable grooming and presentation standards.
• Ability to work under pressure and handle challenging situations with grace.
• Flexibility to adapt to changing guest needs and preferences.
• Problem-solving skills with a focus on guest satisfaction.
• Strong organisational skills and multitasking abilities.
• Exceptional customer service skills with a passion for delivering a luxury guest experience.
• Excellent communication, problem-solving, and organizational skills.
• High level of professionalism, discretion and integrity.
• Fluency in multiple languages is a plus.
• Knowledge of financial procedures, including night audits.

Working Conditions

• Ability to work overnight shifts, including weekends and holidays.
• Physical stamina to stand or walk for long periods and handle luggage if needed.
• Ability to manage stress in a fast-paced, high-end environment.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.

Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Hospitality