Night Manager

TN United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a meticulous Night Manager to ensure guest safety and operational excellence during overnight hours. This role involves managing late check-ins, performing night audits, and maintaining high cleanliness standards. The company offers a supportive environment with numerous perks, including discounts at various establishments and a referral bonus. With ambitious growth plans and a commitment to employee development, this is an exciting opportunity to join a thriving team in the hospitality sector.

Benefits

Access to Employee Assistance Program

Instant pay access through EarlyPay

Enhanced Maternity & Paternity leave

Up to £1,500 Referral Bonus

50% off food at Heartwood Inns

Discounts on retailers and experiences

Cycle to Work Scheme

Birthday gift

Long Service Recognition

Qualifications

• 1-2 years experience as a Night Manager in a hotel or hospitality setting.
• Responsible, reliable, and detail-oriented.

Responsibilities

• Handle late guest check-ins and early check-outs.
• Perform night audits and ensure compliance with safety standards.
• Manage cleaning duties and oversee property cleanliness.

Skills

Guest Care

Health and Safety Standards

Problem Solving

Organizational Skills

Education

Experience as a Night Manager

Tools

Property Management System (PMS)

Job description

Social network you want to login/join with:

At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager.

The George & Dragon is a historic inn located in Marlow’s bustling town centre. The refurbishment will see its 17 rooms transformed into boutique bedrooms that reflect the town’s history and location on the River Thames. They will be infused with Heartwood’s signature warm, welcoming style, with 200 internal covers in the spacious bar and dining room and a further 50 external covers.

As a Night Manager at Heartwood Collection, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. You will also be responsible for the cleanliness of the public areas.

Key Responsibilities:

• Handle late guest check-ins, early check-outs, and room allocations/upgrades through the Property Management System (PMS).
• Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team.
• Ensure breakfast service preparation is completed and provide a thorough shift handover.
• Manage cleaning duties and oversee property cleanliness and standards.
• Evacuate the property in case of fire alarm activation, following company procedures.

What we offer:

• Access to the Employee Assistance Program with Hospitality Action.
• Instant pay access through EarlyPay.
• Enhanced Maternity & Paternity leave.
• Up to £1,500 Referral Bonus.
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends.
• A birthday gift and Long Service Recognition.
• Discounts on hundreds of retailers and experiences via Reward Gateway.
• Cycle to Work Scheme.

About You:

• You’re responsible, reliable, and have a keen eye for details.
• Well-organised and able to work with systems and communicate effectively.
• Have the ability to work alone and solve problems independently.
• 1-2 years experience as a Night Manager in a hotel or hospitality setting.

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

Please note, we cannot take applications from overseas or that require sponsorship.