Service Advisor

Sytner BMW; Oldbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive company is seeking a Service Advisor to enhance customer care and facilitate communication between customers and the workshop. The ideal candidate will possess strong organisational skills and a customer service background, ensuring high levels of satisfaction in a dynamic environment. Flexible working patterns, including weekends, are expected to meet customer needs. The role offers various rewards, including enhanced holiday entitlement and career development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Strong customer service background beneficial.
• Excellent organisational and administrative skills required.

Responsibilities

• Provide outstanding customer care and be the link between customers and workshop.
• Inform customers on vehicle servicing and keep them updated.

Skills

Organisational Skills

Customer Service

Attention to Detail

Tools

Kerridge

Job description

Sytner Oldbury is looking for a Service Advisor.

Your role

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer up to date at every stage, and answer any questions or queries they may have. Additionally, you will liaise with technicians and workshop control about vehicle statuses to ensure vehicles are ready on time. You will also give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first. You'll take the time to talk to people, build genuine rapport, and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest levels of service.

Your profile

Ideally, you will have excellent organisational and administrative skills, along with good attention to detail. A strong customer service background would be beneficial, as you will be delivering high levels of customer satisfaction in a busy and demanding environment. Working knowledge of Kerridge would be advantageous but not essential.

Rewards

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary/community work