Hospitality Manager

Signature Careers; Banstead; On-site; GBP 52,000 - 60,000; Full time

Job summary

Signature Careers seeks a Hospitality Manager to oversee non-clinical operations in a residential care home. This role involves ensuring high service standards, managing a team, and maintaining budgetary responsibilities. Ideal candidates should have supervisory experience in relevant sectors and a commitment to quality service.

Benefits

Private medical insurance

Sick pay

Life Assurance Scheme

'Blue Light' discount scheme

Refer A Friend incentive

Staff recognition scheme

Ongoing training and development

Employee Assistance Programme

Cycle to work scheme

Long service awards

Qualifications

• 1-2 years' supervisory experience, preferably in healthcare, restaurants, or hotels.

Responsibilities

• Oversee daily operations of non-clinical areas including Food & Beverage and housekeeping.
• Manage feedback and expectations, resolve complaints, and oversee budget.

Skills

Leadership

Communication

Problem Solving

Education

Industry-relevant qualifications

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Your role at Signature

At Signature, we aim to adopt a "Care with Hospitality" approach. We are setting high standards supported by continuous learning and quality monitoring within our service delivery model.

Our Hospitality Manager oversees all non-clinical areas of our home, including Food & Beverage service, Culinary (Kitchen), housekeeping, activities, and front of house (Reception & Concierge). You will ensure residents and visitors have the best possible experience.

Responsibilities include managing daily operations of your departments, ensuring high service standards, building relationships with residents, managing feedback and expectations, resolving complaints, and investigating incidents. You will also oversee the home's budget and associated costs, including external provisions.

You will be a supportive leader, ensuring your team has the necessary skills through training and development. Leading by example, you will set high standards and clear expectations, mentor your team, and support them in challenging situations.

What Signature Offer

• Up to £52,000 per annum, plus annual bonus
• Full-time hours, 40 hours per week
• Core hours: 09:00 - 17:30, with one late shift per week 12:00 - 20:00
• Flexibility to work 1 in 4 weekends
• Free meals on shift for staff working 6+ hours
• Private medical insurance and sick pay
• Life Assurance Scheme
• 'Blue Light' discount scheme
• Refer A Friend incentive: £50 voucher and up to £1,000 cash bonus
• Staff recognition scheme - Purple Heart Award
• Ongoing training and development
• Employee Assistance Programme, occupational health support, and wellbeing services
• Additional benefits: cycle to work scheme, study support, long service awards, and more

Transport Links

• Nearest train station: Banstead
• Walking distance: 1 mile from the train station
• Close to 166 or S1 bus routes

Signature People

We are kind, compassionate, positive, resilient, proactive, organised, honest, accountable, passionate, and eager to develop. If this describes you, you'll fit right in.

Ideal candidates will have 1-2 years' supervisory experience, preferably in healthcare, restaurants, or hotels, industry-relevant qualifications, and local market knowledge.

About Signature

Signature Senior Lifestyle offers exceptional residential and dementia care in luxury homes. We strive for excellence and aim to make a meaningful difference in our residents' lives. Our team is our greatest asset, and we foster a supportive environment with tailored training and career development opportunities.

Wake up to your potential. Apply to Signature Senior Lifestyle today.