VIP Hospitality Manager - Tottenham Hotspur Stadium

Levy UK; London; On-site; GBP 45,000 - 55,000; Full time

Job summary

An established industry player seeks a dynamic VIP Hospitality Manager to elevate guest experiences at a prestigious venue. In this pivotal role, you will lead a talented team, ensuring personalized service and operational excellence during both match and non-match days. Your expertise in high-end hospitality and passion for exceptional service will drive innovative solutions, creating unforgettable moments for VIP guests. This opportunity offers a competitive salary, comprehensive benefits, and a chance to develop your career in a supportive environment focused on ethical practices and community engagement.

Benefits

Pension scheme

Life assurance

Healthcare benefits

Holiday purchase scheme

Ongoing training and development

Paid professional subscriptions

Employee Assistance Programme

Supportive family benefits

Qualifications

• Experienced hospitality leader with a background in high-end environments.
• Passion for exceptional service and keen attention to detail.

Responsibilities

• Lead delivery of personalized service in the Chairman’s Suite.
• Manage recruitment, training, and supplier relationships.

Skills

Hospitality Management

Team Leadership

Client Relationship Management

Attention to Detail

Food and Beverage Knowledge

Resilience Under Pressure

Job description

We are looking to recruit a VIP Hospitality Manager at Tottenham Hotspur Football Club. In this role, you will be at the heart of delivering exceptional hospitality in our exclusive Chairman’s Suite. You will be responsible for ensuring every detail of match day and non-match day operations runs smoothly, with a focus on providing VIP guests with a personalized, world-class experience. You will have the opportunity to lead a talented team, build strong relationships with clients, and continually find ways to elevate the guest experience.

VIP Hospitality Manager - the role in a nutshell

1. Lead the delivery of exceptional, personalized service in the Chairman’s Suite, collaborating with the Premium Team, chefs, and clients to drive innovative hospitality.
2. Ensure consistent quality in food, beverage, and service, managing supplier relationships to maintain smooth operations.
3. Oversee recruitment and training to build a high-performing team, foster a positive culture, and ensure seamless communication across departments.
4. Manage accurate billing, stock levels, and support the C&E team with profit and loss tracking for non-match day events, upholding the highest standards of service and representing the brand.

What we are looking for

1. An experienced hospitality leader with a background in high-end environments, such as private members clubs, fine dining restaurants, or luxury event settings.
2. Experience as a VIP Hospitality Manager, Operations Manager, or Restaurant Manager, with team leadership experience.
3. A passion for exceptional service, keen attention to detail, and ability to build lasting relationships with high-profile clients.
4. Confidence, discretion, and resilience under pressure, always striving to elevate the guest experience.
5. Enviable knowledge of food and beverage, especially wine.
6. Natural leadership skills to motivate a team to deliver world-class service consistently.

What you’ll get in return

1. Competitive salary of up to £55,000 depending on experience.
2. Pension scheme & life assurance.
3. 23 days + Bank Holidays, plus an additional day off for your birthday.
4. Healthcare benefits including dental, optical, therapy treatments, and free annual healthcare checks.
5. Exclusive benefits and wellbeing discounts such as Vodafone, Nuffield Health, and Pure Gym memberships, travel, shopping, and more.
6. Holiday purchase scheme.
7. Ongoing training and development through our career pathway programs.
8. Paid professional subscriptions.
9. Financial wellbeing programs and preferred rates on salary finance products.
10. Employee Assistance Programme.
11. Supportive family benefits, including 2 additional days off after returning from maternity leave within the first year.
12. A day off for your baby's first birthday.

About Levy

Levy is about elevating experiences. As a leading global hospitality partner, we design and deliver unforgettable guest experiences that prioritize people and the planet.

Trusted by iconic stadia, entertainment venues, and marquee events worldwide, Levy is driven by a mission to succeed ethically. We leverage technology, seamless operations, innovative menus, and exceptional service to understand guest behavior and the customer journey while minimizing environmental impact and supporting local communities.

Levy is a passionate, diverse, and talented team dedicated to making the planet better for future generations.