Hospitality Manager

Signature Senior Lifestyle Limited; Banstead; On-site; GBP 52,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Hospitality Manager in a luxury care home, where your service industry experience will make a positive impact on residents' lives. In this pivotal role, you will oversee all non-clinical operations, ensuring exceptional dining experiences and a supportive environment. You will lead a dedicated team, manage budgets, and foster relationships with residents, championing their experiences. This is a unique opportunity to grow in a caring setting that values your contributions and offers ongoing training and development. Embrace the chance to make a difference every day!

Benefits

Free meals on shift

Private medical insurance

Life Assurance Scheme

Refer A Friend Incentive

Ongoing career training

Employee Assistance Programme

Cycle to work scheme

Study support

Long service awards

Qualifications

• 1 to 2 years’ experience in a supervisory role, ideally in healthcare, restaurants or hotels.
• Strong leadership skills to mentor and develop team members.

Responsibilities

• Oversee non-clinical areas including Food & Beverage, housekeeping, and activities.
• Build relationships with residents and manage their expectations.

Skills

Hospitality Management

Customer Service

Team Leadership

Budget Management

Education

Industry Relevant Qualifications

Job description

Bring your wealth of service industry experience to a caring and supportive environment, one that makes a positive difference to people’s lives, when you join Signature Senior Lifestyle as a Hospitality Manager at our luxury care and nursing home in Banstead.

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Do you require sponsorship?

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Do you require sponsorship?

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Your role at Signature

At Signature we would like to work toward a “Care with Hospitality” approach. We are carefully setting the standards supported by learning and ongoing quality monitoring from the core of our service delivery model.

From our exceptional dining experiences to our luxurious environment, our Hospitality Manager oversees all non-clinical areas of our home. You’ll be responsible for managing & overseeing Food & Beverage service, Culinary (Kitchen), housekeeping, activities and front of house (Reception & Concierge), to ensure everyone who lives in and visits your home has the best possible experience.

Alongside the day to day running of your departments, ensuring your team are meeting the highest levels of service, you’ll be building relationships with residents, championing their experience, taking on board their feedback and managing their expectations. You’ll take the lead in resolving complaints and investigating incidents. You’ll manage the home’s budget and any costs associated with your teams, including provisions from external resources.

You’ll also be a supportive and caring leader. You’ll ensure your team has the right skills to meet the needs of your home, identifying and facilitating any training and development. You’ll lead by example, maintaining high standards and setting out clear expectations of each team member. You’ll also be their mentor and someone they can rely on in a difficult situation.

What Signature Offer

• Up to £52,000 per annum, plus annual bonus
• Full Time Hours, 40 hours per week
• Core Hours: 09.00am - 17.30pm, with 1 late shift per week 12.00pm - 20.00pm
• We require you to be flexible to work 1 in 4 weekends
• Free meals on shift for staff working 6+ hours
• Private medical insurance and company sick pay
• Life Assurance Scheme
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Commuting - Banstead nearest train station
• Walking - 1 mile from nearest train station
• Close to 166 or S1 bus route

Signature People

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.

As well as your dedication to providing exceptional service, 1 to 2 years’ experience in a supervisory role, ideally in healthcare, restaurants or hotels, industry relevant qualifications, and local market knowledge are all a big advantage.

About Signature

Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents’ lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.

Wake up to the know-how inside you. Apply to Signature Senior Lifestyle today.

We care as much for our team as we do for our residents. WakeuptobetteratSignature!