Digital Solutions Manager - Hospitality

JR United Kingdom; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in hospitality is seeking a Digital Solutions Manager to oversee service management and optimize technology solutions. The role involves managing the lifecycle of hospitality systems and leading digital projects to enhance guest experiences. Ideal candidates are organized, analytical, and have excellent communication skills. Join a supportive team that values creativity and offers competitive benefits.

Benefits

Competitive salary

Enhanced maternity/paternity pay

Holiday increases after 3 and 5 years

Travel Season Ticket Loans

Retail discounts up to 50%

Subsidized wellness treatments

Mental health support and helpline

Cycle to Work Scheme

Qualifications

• Proven experience in a similar role.
• Excellent communication skills with stakeholders.

Responsibilities

• Manage end-to-end lifecycle of hospitality systems.
• Lead cross-functional digital projects from development to deployment.
• Ensure compliance with industry regulations and data standards.

Skills

Communication

Analytical

Organizational

Problem Solving

Tools

Microsoft Office

Teams

Job description

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Digital Solutions Manager - Hospitality, London

Client: Maybourne

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Maybourne

Digital Solutions Manager - Hospitality

Working closely with the Director, Digital Shared Services and Director, Technology Operations, the Digital Solutions Manager - Hospitality will oversee all service management, solution lifecycle management, and optimization of our hospitality technology ecosystem supporting hotels, corporate, and other business ventures marketed by Maybourne (retain, lifestyle, membership, residences, etc.).

This role is critical in ensuring seamless system integration, driving digital innovation, and enhancing the guest and operational experience through technology solutions. The role works at the intersection of business, technology, and operations, collaborating with internal stakeholders, external vendors, and strategic partners.

Who thrives here?

You are passionate, driven, warm, friendly, collaborative, ambitious, curious, detail-oriented, and looking for a career, not just a job.

Main Duties & Responsibilities

Main responsibilities include but are not limited to:

• Manage the end-to-end lifecycle of hospitality systems, products, solutions, and integrations, including planning, design, implementation, testing, support, and maintenance.
• Lead cross-functional digital projects from development to deployment, ensuring documentation, stakeholder alignment, and successful rollouts.
• Ensure compliance with industry regulations, data standards, cybersecurity, PCI, and company policies.
• Build a cohesive technology ecosystem for smooth data flow, reporting, and guest personalization.
• Lead system integrations (APIs, middleware, iPaaS), ensuring secure, scalable data exchange.
• Oversee system upgrades, patches, and maintain solution blueprints and service standards.
• Conduct audits for compliance, data integrity, and governance.
• Drive organizational changes to deliver strategic hospitality solutions and optimize operations.
• Develop SOPs for digital operations to streamline governance and processes.
• Collaborate on projects to improve customer service and operational efficiency.
• Manage operational and annual budgets for digital solutions.
• Work with vendors and solution providers to evaluate tools, manage implementations, and maintain SLAs.
• Create training materials and support frameworks for seamless adoption.
• Stay updated on emerging hospitality technologies (AI, IoT, Mobile Key, etc.) and recommend pilots or initiatives.

Successful candidates will have:

• Proven experience in a similar role
• Highly organized, curious, analytical
• Excellent communication skills (written and verbal)
• Ability to communicate with technical and non-technical stakeholders
• Proficiency in Microsoft Office, Teams, and collaboration tools
• Ability to prioritize, multitask, make decisions, and solve problems proactively
• Attention to detail and confidentiality
• Resilience under pressure and in challenging situations
• Passion for hospitality

The Maybourne experience

Join a supportive, fun, and nurturing team that values ideas, creativity, and entrepreneurial thinking. We offer development opportunities at every level and for various functions to help shape your career trajectory.

We reward dedication with:

• Competitive salary
• Family-friendly policies, including enhanced maternity/paternity pay
• Holiday increases after 3 and 5 years
• Holiday Trading scheme
• Travel Season Ticket Loans
• Retail discounts up to 50%
• Smart Tech purchase options
• Subsidized wellness treatments
• Eye test vouchers
• Mental health support and helpline
• Occupational Health services
• Death-in-Service benefit
• Wellbeing activities
• Colleague restaurant with nutritious meals
• Cycle to Work Scheme

Recognition & Career Development

• Referral scheme 'Introduce a Star' (up to £1,500)
• Recognition and awards program
• Additional birthday day off
• Preferential room rates
• Guest Experience Stay & dining benefits
• Food & Beverage discounts
• Social events and celebrations

*Terms and conditions apply. Applicants must be eligible to work in the UK, with documentation required during recruitment.