VIP Hospitality Manager - Tottenham Hotspur Stadium

Compass Group; London; On-site; GBP 45,000 - 55,000; Full time

Job summary

An established industry player seeks a VIP Hospitality Manager to deliver exceptional service at a prestigious venue. In this pivotal role, you will lead a talented team, ensuring every detail of match day and non-match day operations runs smoothly. If you have a passion for hospitality, a keen eye for detail, and the ability to build lasting relationships with high-profile clients, this opportunity offers a competitive salary and a range of exclusive benefits. Join a diverse and talented team dedicated to elevating guest experiences and making a positive impact.

Benefits

Pension scheme

Healthcare benefits

Exclusive discounts

Ongoing training & development

Professional subscriptions paid

Employee Assistance Programme

Supportive family benefits

Holiday purchase scheme

Qualifications

• Experienced hospitality leader with a background in high-end environments.
• Confidence, discretion, and ability to thrive under pressure.

Responsibilities

• Lead delivery of exceptional service in the Chairman's Suite.
• Manage recruitment, training, and supplier relationships.
• Oversee billing and stock levels for non-match day events.

Skills

Leadership

Customer Service

Attention to Detail

Food and Beverage Knowledge

Relationship Building

Job description

We are looking to recruit a VIP Hospitality Manager at Tottenham Hotspur Football Club. In this role, you'll be at the heart of delivering exceptional hospitality in our exclusive Chairman's Suite. You'll be responsible for ensuring every detail of match day and non-match day operations runs smoothly, with a focus on providing VIP guests with a personalized, world-class experience. You'll have the opportunity to lead a talented team, build strong client relationships, and continually elevate the guest experience.

VIP Hospitality Manager - the role in a nutshell.

• Lead the delivery of exceptional, personalized service in the Chairman's Suite, collaborating with the Premium Team, chefs, and clients to drive innovative hospitality.
• Ensure consistent quality in food, beverage, and service, managing supplier relationships to keep operations smooth.
• Oversee recruitment and training to build a high-performing team, foster a positive culture, and ensure seamless communication across departments.
• Manage billing, stock levels, and support the C&E team with profit and loss tracking for non-match day events, upholding high standards of service and representing the brand.

What we are looking for:

• An experienced hospitality leader with a background in high-end environments, such as private members clubs, fine dining restaurants, or luxury event settings.
• Experience as a VIP Hospitality Manager, Operations Manager, or Restaurant Manager, with team leadership experience.
• A passion for exceptional service, keen attention to detail, and the ability to build lasting relationships with high-profile clients.
• Confidence, discretion, and the ability to thrive under pressure, always striving to elevate the guest experience.
• Enviable knowledge of food and beverage, especially wine.
• A natural leader who can motivate a team to deliver world-class service consistently.

What you'll get in return:

• A competitive salary of up to £55,000, depending on experience.
• Pension scheme & life assurance.
• 23 days + Bank Holidays, plus an additional day off for your birthday.
• Healthcare benefits including dental, optical, therapy treatments, and free annual healthcare checks.
• Exclusive benefits & wellbeing discounts, such as Vodafone discounts, 20% off Nuffield Health, and 10% off Pure Gym memberships, among others.
• Holiday purchase scheme.
• Ongoing training & development through our career pathway programs.
• Professional subscriptions paid.
• Financial wellbeing programs and preferred rates on salary finance products.
• Employee Assistance Programme.
• Supportive family benefits, including 2 days additional leave after returning from maternity leave within the first year.
• A day off for your baby's first birthday.

We Are Levy.

Levy is about elevating experiences. As a leading global hospitality partner, we design and deliver unforgettable guest experiences that prioritize people and the planet.

Trusted by iconic stadia, entertainment venues, and marquee events worldwide, Levy is driven by a mission to succeed ethically. We leverage technology, seamless operations, show-stopping menus, and exceptional service, using data and insights to understand guest behavior and minimize environmental impact while supporting local communities.

Levy is a passionate, diverse, and talented team dedicated to making the planet better for future generations.