Business Service Manager

JR United Kingdom; Swindon; On-site; GBP 50,000 - 56,000; Full time

Job summary

Join a leading organization as a Business Service Manager in Swindon, where you'll manage service agreements to support Counter Terrorism Policing. This role requires expertise in ITIL processes and strong communication skills. Enjoy a competitive salary, pension, and opportunities for professional development while contributing to national safety.

Benefits

Civil Service pension

Professional development opportunities

Qualifications

• Experience in ITIL processes like Service Level Management and Change Management.
• Strong communication and relationship-building skills required.

Responsibilities

• Manage service agreements and contracts for CTP.
• Monitor and manage services, produce management reports.
• Liaise with stakeholders to identify improvements.

Skills

ITIL service management processes

Strong communication

Relationship-building

Tools

Cisco

Microsoft technologies

Data centre management

Monitoring tools

Job description

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Business Service Manager, Swindon, Wiltshire

Client: Reed - UNLIMITED

Location: Swindon, Wiltshire, United Kingdom

Job Category: Other

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EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: Starting at £53,459, including allowances of £2,928. Breakdown: £50,531 basic, increasing annually to £55,103, plus a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals. As a Business Service Manager, you'll manage service agreements and underpinning contracts to ensure high-quality services supporting CTP's mission to keep the country safe. Join our team to protect the UK.

You will be part of the Customer Service Centre (CSC), providing national IT services for CTP, working with internal teams and third-party vendors to deliver and improve service level agreements.

Your responsibilities include monitoring and managing services, producing management reports, tracking service levels, conducting service reviews, and liaising with stakeholders to identify improvements.

Required experience includes ITIL service management processes, such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. Technical knowledge should cover IT hardware, Cisco and Microsoft technologies, data centre management, and monitoring tools. Strong communication and relationship-building skills are essential.

We value diversity and are committed to an inclusive workforce. This role offers a rewarding career, competitive salary, Civil Service pension, and professional development opportunities.

How to apply:

Click the "apply now" button below to start your application. You will need a comprehensive CV, a Personal Statement, and an online application form. Your Personal Statement should explain your interest and suitability for the role. Please submit documents in PDF or Word format, labeled clearly.

Application deadline: 23:55 on 27th May 2025.

We encourage applications from diverse backgrounds, including disabled people, ethnic minorities, and women. The Met Police is a Disability Confident employer and will make reasonable adjustments during recruitment upon request.