Business Service Manager

JR United Kingdom; High Wycombe; On-site; GBP 50,000 - 56,000; Full time

Job summary

Join a leading organization as a Business Service Manager, where you'll manage service agreements to support Counter Terrorism Policing. This role requires strong ITIL knowledge and technical skills in IT hardware and Microsoft technologies. You'll work in a dedicated team to ensure high-quality service delivery, contributing to the safety of the UK. Apply now to be part of a diverse team committed to making a difference.

Benefits

Civil Service pension

Career development opportunities

Qualifications

• Experience with ITIL processes required.
• Technical knowledge of IT hardware, Cisco, and Microsoft technologies.

Responsibilities

• Manage service level agreements and operational agreements.
• Produce management reports and track service levels.
• Liaise with customers to identify improvement opportunities.

Skills

ITIL service management processes

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

People skills

Tools

Cisco

Microsoft technologies

Infrastructure monitoring tools

Application monitoring tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary breakdown is: £50,531 basic salary (which will increase annually until reaching the top of the scale at £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to provide CTP with consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll work closely with internal functions and third-party suppliers and vendors to support the ongoing delivery of service level agreements, ensuring they are met.

Daily responsibilities include monitoring and managing services by producing management reports, tracking service levels, holding service review meetings with stakeholders, and liaising with customers and users to identify opportunities for improvements.

At this level, you should have experience with ITIL service management processes, specifically Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. This background will enable you to make decisions in a busy service operations environment.

Your technical knowledge should include IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Equally important are strong people skills: building relationships and communicating effectively.

Now more than ever, it’s the time to join the Met Police. We aim for our team to reflect the diverse communities we serve and are looking to recruit individuals who understand and represent these communities.

Besides the rewarding nature of the job, you will receive a competitive salary, a Civil Service pension, and excellent career and professional development opportunities. If you’re looking to progress, this is an outstanding opportunity.

How to apply

To begin your career at the Met, click the "apply now" button below. Your application should include a comprehensive CV, a Personal Statement explaining your interest and suitability for the role, and an online application form. Please submit only one copy of your CV and Personal Statement, saved in PDF or Word format, clearly labelled.

Deadline for applications: 23:55 on 27th May 2025

The Met is committed to being an equitable and inclusive employer. We encourage applications from diverse backgrounds, including people with disabilities, ethnic minorities, and women. We are a Disability Confident employer and will make reasonable adjustments during the recruitment process. Please indicate any adjustments needed in your application. All information will be kept confidential.