Business Service Manager

JR United Kingdom; Slough; On-site; GBP 50,000 - 56,000; Full time

Job summary

A leading company in counter-terrorism policing is seeking a Business Service Manager to oversee service agreements and ensure high-quality IT services. This role involves collaboration with internal teams and suppliers to enhance service delivery, supporting the mission of keeping the UK safe. The position offers a competitive salary, a Civil Service pension, and opportunities for professional development.

Benefits

Civil Service pension

Career development opportunities

Qualifications

• Experience with ITIL service management processes.
• Comfortable making decisions in busy service operations.

Responsibilities

• Manage service level agreements and operational contracts.
• Produce management reports and track service levels.
• Liaise with customers to identify improvements.

Skills

ITIL service management

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Communication

Relationship Building

Tools

Cisco

Microsoft technologies

Infrastructure monitoring tools

Application monitoring tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary is broken down as follows: £50,531 basic salary, which will increase annually until reaching the top of the scale at £55,103; plus a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals daily. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to provide CTP with consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll work closely with internal functions and third-party suppliers to support the delivery of service level agreements, ensuring they are met.

Daily responsibilities include monitoring and managing services by producing management reports, tracking service levels, conducting service reviews with stakeholders, and liaising with customers and users to identify improvements.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service operations environment.

Your technical knowledge should encompass IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong relationship-building and clear communication skills are equally important.

We value diversity and are committed to recruiting individuals who reflect and understand the communities we serve.

Besides the rewarding nature of the job, benefits include a competitive salary, a Civil Service pension, and excellent career and professional development opportunities. If you’re looking to progress, this is an outstanding opportunity.

How to apply

To start your career at the Met, click the "apply now" button below. Your application should include a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Please save your documents in PDF or Word format, clearly labeled as CV and/or Personal Statement. Do not submit multiple copies of your CV.

Application deadline: 23:55 on 27th May 2025

The Met is committed to being an equitable and inclusive employer. We encourage applications from diverse backgrounds, including people with disabilities, long-term conditions, ethnic minorities, and women. We strive to make reasonable adjustments during recruitment and ensure all applicants can perform at their best. Please include any requests for adjustments in your application. All information will be kept confidential.