Endoscopy Administration Team Leader

NHS; London; On-site; GBP 35,000 - 44,000; Full time

Job summary

An exciting opportunity for an Endoscopy Team Leader within the NHS, focusing on leadership and operational support to enhance patient care. This role involves managing an administrative team, optimizing service delivery, and ensuring compliance with performance metrics, all while fostering a positive patient experience.

Qualifications

• Proven leadership experience in a healthcare setting.
• Excellent communication skills.
• Ability to work under pressure.

Responsibilities

• Supervise and support administrative staff to provide high-quality service.
• Contribute to initiatives and projects to optimize resource use and patient experience.
• Manage performance against waiting time targets.

Skills

Leadership

Communication

Teamwork

Job description

Job summary

An exciting opportunity has arisen for an enthusiastic and motivated Endoscopy Team Leader to join the Gastrointestinal Medicine Team. We are looking for applicants with experience of leading a team and who are passionate about delivering excellent patient care.

As Team Leader, you will provide leadership and operational support to the Endoscopy Service. You will manage an administrative team responsible for endoscopy bookings, patient queries, and supporting medical staff. Reporting to the Service Manager, you will play a key role in managing cancer waiting times, DM01 performance, and waiting lists.

We seek an individual with proven leadership experience, excellent communication skills, and the ability to work under pressure. The ideal candidate will be a team player with extensive knowledge of patient pathways and administrative procedures, dedicated to delivering a positive patient experience and effective support to the multidisciplinary team.

The candidate should have a patient-centered approach and experience working within a busy NHS environment, capable of working autonomously and collaboratively.

Main duties of the job

1. Team management: Supervise and support administrative staff to provide high-quality service, monitor performance, targets, and quality metrics, and promote good practices, including audits on:

• Performance against waiting time targets
• Service utilization
• Service accessibility
• Information governance

Service Improvement and Development: Contribute to initiatives and projects to optimize resource use and patient experience, analyze performance data, identify opportunities for improvement, and implement changes.

About us

UCLH is a leading NHS trust serving a diverse population with a focus on quality, education, and research. Our services span across eight sites, including University College Hospital and specialized centers, providing comprehensive care in various fields including cancer, neurological, and gastrointestinal diseases. We are committed to sustainability with a goal of becoming a carbon net-zero health service by 2040.

Details

• Date posted: 21 May 2025
• Pay scheme: Agenda for change
• Band: Band 5
• Salary: £35,964 to £43,780 per annum inclusive of HCAS
• Contract: Fixed term
• Duration: 6 months
• Working pattern: Full-time
• Location: University College London Hospital, 235 Euston Road, London NW1 2BU

Job responsibilities

For full details, refer to the attached Job Description. Join the top NHS trust in England, recognized for staff satisfaction and flexible working options. Learn more about why UCLH is a great place to work and the benefits of flexible working on our website.