Administration Team Leader

TN United Kingdom; Dartford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading health provider in Dartford is seeking an Administration Team Leader to supervise a multi-skilled administrative team. The role involves ensuring smooth operations, delivering exceptional customer service, and managing financial activities. The ideal candidate will have strong leadership experience and proficiency in MS Office, along with a commitment to enhancing customer experience.

Benefits

25 days holiday, increasing with service

Bupa health insurance

Recognition for milestones with rewards

Interest-free travel loans

Wagestream for early wage access

Competitive pension plans

Parental leave

My Bupa Extras discounts

Qualifications

• Experience in a busy clinical environment or as a medical secretary.
• Previous leadership and people management experience.

Responsibilities

• Oversee a multi-skilled administrative team within the Dartford Bupa Health Clinic.
• Ensure smooth operations and deliver outstanding customer experience.
• Monitor and manage all financial activities performed by the administrative team.

Skills

Proficiency in MS Office programs

Customer service experience

Leadership and people management

Strong organizational skills

Excellent communication skills

Job description

Job Title: Administration Team Leader

Location: Cotton Lake House, Crossways Business Park, Dartford, DA2 6QH

Type: Permanent, Full-time, 40 hours/week, Monday to Friday, shifts between 7:30-18:00

About Us

We make health happen.

Role Overview

The Administration Team Leader will oversee a small, multi-skilled administrative team within our Dartford Bupa Health Clinic. Responsibilities include supervising reception and back-office administration, ensuring smooth operations, and delivering an outstanding customer experience.

Key Responsibilities

1. Address issues related to administration promptly, focusing on customer experience and team support.
2. Share best practices within the administration team and across the organization.
3. Monitor and manage all financial activities performed by the administrative team.
4. Forecast weekly capacity to meet targets.
5. Motivate and engage team members through coaching, briefings, and meetings, ensuring understanding of business objectives and their role in success.

Required Skills and Qualifications

• Proficiency in MS Office programs.
• Experience in a busy clinical environment or as a medical secretary.
• Previous leadership and people management experience.
• Customer service experience with a strong customer focus.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational and time management skills.

Benefits

Our benefits are designed to support your health and wellbeing, including:

• 25 days holiday, increasing with service, with buy/sell options.
• Bupa health insurance.
• Recognition for milestones with rewards such as extra holidays and money.
• Interest-free travel loans for public transport.
• Wagestream for early wage access.
• Competitive pension plans, parental leave, and specialized health products.
• My Bupa Extras discounts and wellbeing resources.

Why Bupa?

As a health insurer and provider without shareholders, our focus is on our customers. Our mission is to help people live longer, healthier, happier lives, and to make a better world. We embody bravery, care, and responsibility in all we do.