Administration Team Leader

University College London Hospitals NHS Foundation Trust; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust is seeking an Administration Team Leader for the Radiology department. The ideal candidate will manage a team, enhance patient services, and demonstrate excellent communication and problem-solving skills. This role offers a chance to develop organizational skills in a dynamic environment.

Qualifications

• Excellent communication skills.
• Flexibility and self-motivation.
• Problem-solving skills.
• Experience working with the public.

Responsibilities

• Manage a team of Receptionists and Coordinators.
• Develop knowledge of service pathways and workflows.
• Engage with key stakeholders to improve services.

Skills

Communication

Flexibility

Problem-solving

Customer care

Job description

Join to apply for the Administration Team Leader role at University College London Hospitals NHS Foundation Trust.

We are looking for a dynamic, enthusiastic, flexible, and self-motivated individual with previous staff management experience to work as part of the Radiology management team in this busy Radiology department.

The ideal candidate is expected to be proactive, driven, and highly motivated to succeed, as we encourage an increase in private patient footfall through the Imaging Division. They will manage consultant relationships and provide a patient-focused service to ensure a positive private patient experience.

Responsibilities include managing a team of Receptionists and Coordinators, developing knowledge of service pathways and workflows, handling urgent escalations, working under pressure, and engaging with key stakeholders to improve services and meet national targets.

Successful applicants must have:

• Excellent communication skills
• Flexibility and self-motivation
• Problem-solving skills
• A track record of meeting targets and deadlines
• Ability to work as part of a team
• Experience working with the public
• Good customer care skills
• Proficiency in keyboard and IT skills

This demanding role offers an opportunity to develop organisational skills within a growing service.

If many applications are received before the deadline, the process may close early.

UCLH provides complex NHS services across eight sites, specializing in women’s health, cancer, infection, neurological, gastrointestinal, and oral diseases, with world-class support services and a commitment to sustainability aiming for net zero emissions by 2031 (direct) and 2040 (indirect).

For further details or informal visits, contact: Shuhela Begum, Administration Manager, at [e-mail].