Customer Service Coordinator

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; England; On-site; GBP 25,000 - 45,000; Full time

Job summary

Ein dynamisches, familiengeführtes Unternehmen sucht einen engagierten Kundenbetreuer, der in einem schnelllebigen Umfeld gedeihen kann. Diese einzigartige Gelegenheit bietet nicht nur die Chance auf berufliches Wachstum, sondern auch ein stabiles Arbeitsumfeld mit einem Arbeitgeber, der in über 36 Jahren nie Entlassungen vorgenommen hat. Mit einem Fokus auf Kundenbeziehungen und einem starken Engagement für den Service werden Sie Teil eines Teams, das sich für Exzellenz einsetzt. Wenn Sie eine Leidenschaft für Kundenbetreuung haben und in einem unterstützenden Team arbeiten möchten, könnte dies Ihr neuer Arbeitsplatz sein.

Benefits

Monatlicher Gewinnbonus

Jährlicher Zielbonus

22 Tage Urlaub plus Feiertage

Zinsfreie Darlehen für Hauskäufe oder Urlaub

Unvergleichliche Arbeitsplatzsicherheit

Qualifications

• Erfahrung im Kundenservice oder Vertrieb erforderlich.
• Starke Kommunikationsfähigkeiten sind ein Muss.

Responsibilities

• Bearbeitung von Anfragen über Telefon oder E-Mail.
• Verwaltung von Bestellungen von Angebot bis Lieferung.

Skills

Kundenservice

Microsoft Office

Verkaufskommunikation

Datenverwaltung

Multitasking

Tools

Microsoft Excel

Job description

Opportunity

A unique opportunity has arisen to join a dynamic, family-run, entrepreneurial group of companies that is growing organically and through acquisitions.

The group has an extraordinary track record of never having made a redundancy in over 35 years, alongside 34 years of community, charity, and philanthropy work.

If you want to be recognized and valued as an individual based on your contribution and results, this could be your new working family home.

The successful candidate will have the opportunity for genuine career progression as they thrive within the role.

Company Profile

Arguably the best employer in Hertfordshire and one of the UK's most successful and leading packaging companies, established for over 35 years. An innovative and energetic three-generation family-run business, committed to delivering best-in-class, uniquely positioned products and services to some of the most prestigious brands worldwide across various industry sectors.

Job Profile

You will have previous experience in a similar role in B2B customer account management or customer service. The role suits someone who enjoys a fast-paced environment, can manage multiple tasks simultaneously, and has a strong attention to detail with a drive to achieve and exceed sales targets. The ability to respond positively to tight deadlines and work well under pressure is essential. This role is office-based.

Primary Responsibilities

• Handling inbound inquiries via phone or email through our dedicated websites.
• Working to achieve team-based targets.
• Providing timely and accurate data entry of quotations and orders into relevant systems, ensuring data accuracy and currency.
• Possessing excellent product knowledge to enhance customer support.
• Keeping records of customer interactions, transactions, complaints, inquiries, and comments.
• Identifying tasks critical to maintaining customer satisfaction.
• Managing orders from initial quote, artwork, manufacturing, to delivery.

Skills and Experience

• Proven experience in a similar customer service or sales role.
• Excellent customer service skills.
• Proficient in Microsoft Office, especially Excel.
• Strong written and verbal communication skills.
• Experience in planning and delivering proactive customer engagement.
• Polite and professional phone manner.
• Successful track record in customer service and account management.
• Flexibility and ability to perform multiple functions effectively.
• Ability to work independently with minimal supervision and as part of a team.
• Ability to respond positively to tight deadlines and work under pressure.
• Ability to develop and maintain positive relationships with internal and external customers.

Benefits include substantial salary or hourly rate, monthly gross profit bonus, annual target bonus, 22 days annual leave plus bank holidays, interest-free loans for house purchases or holidays, unrivaled job security (never made redundant in over 36 years), and a pre-interview personality profile assessment to match your skills to the role.