Customer Service Advisor

JR United Kingdom; Reading; On-site; GBP 25,000 - 28,000; Full time

Job summary

A reputable insurance/financial services company is seeking a full-time Customer Service Advisor in Haywards Heath. This office-based role offers a mix of customer service and administrative tasks, ensuring high customer satisfaction and compliance with policies. The position provides a supportive environment with opportunities for professional development and excellent company benefits.

Benefits

Pension scheme

Employee benefits

Social events

Staff Christmas party

Qualifications

• Experience in a telephone-based or customer-facing/support role.
• Good general education including GCSEs.

Responsibilities

• Answering and resolving customer queries via telephone and email.
• General policy administration and ensuring customer satisfaction.
• Producing high-quality documents and maintaining accurate records.

Skills

Customer-focused

Communication

Time Management

IT Skills

Education

GCSEs in English and Maths

Job description

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We are delighted to be partnered with our successful, professional, and very friendly client as they seek to recruit an additional full-time Customer Service Advisor to join their team at their offices in Haywards Heath. This role is an office-based position and offers an excellent opportunity to work within a reputable insurance/financial services company.

Customer Service Advisor

Full-time permanent role

Monday-Friday 09:00-17:00 (37.5 hours per week, including a 30-minute lunch break)

Location: Haywards Heath - modern offices, 10-minute walk from the station. On-site parking and nearby free street parking available.

Salary: £25,000 - £28,000 per year, with excellent company benefits, including a pension scheme, employee benefits, social events, and a staff Christmas party.

The Role - Customer Service Advisor

This role involves a mix of phone-based customer service and administrative tasks in a busy, friendly office within an expanding and stable organization.

Customer Service Advisor duties include:

• Answering and resolving customer queries via telephone and email, taking ownership of each task.
• General policy administration.
• Proactively following up on customer inquiries and converting them into policies where possible.
• Ensuring customer satisfaction exceeds expectations.
• Producing high-quality documents and maintaining accurate computer records.
• Gaining a strong understanding of company products.
• Ensuring compliance with company and regulatory policies.
• Engaging in regular learning and development activities.

Experience, Competencies, and Knowledge Required

• Experience in a telephone-based or customer-facing/support role.
• Good general education, including GCSEs (or equivalent) in English and Maths.
• Customer-focused with a passion for exceeding customer expectations.
• Strong verbal and written communication skills.
• Good prioritization and time management skills, with high accuracy levels.
• Good IT skills and a keen willingness to learn new systems.

For more information about this exciting Customer Service Advisor opportunity, please apply now! Shortlisting will take place soon—don’t miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency for this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of gender, marital status, race, religion, color, age, disability, or sexual orientation. All candidates will be assessed solely on their merits, qualifications, and ability to perform the role.