Hotel Operations / Deputy Manager

New Forest Hotels; Cadnam; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading hotel as a Hotel Operations / Deputy Manager in Cadnam, where you will oversee operations, ensure exceptional customer service, and lead a dedicated team. This full-time role offers a competitive salary and opportunities for career development.

Benefits

28 days holiday per year

Stylish uniform provided

Career development and training opportunities

Free staff parking

Meals on duty

Qualifications

• At least 2 years of Duty Management experience in a hotel or similar business.
• Excellent customer service skills and understanding of food service and hygiene best practices.

Responsibilities

• Developing the hotels' business in alignment with the group.
• Maintaining health and safety of guests and staff.
• Controlling costs of sales and overhead expenses.

Skills

Customer Service

Team Management

Leadership

Job description

We currently have an exciting opportunity for a Hotel Operations / Deputy Manager to join our team at Bartley Lodge Hotel in Cadnam. Joining us on a full-time, permanent basis, you will receive a competitive salary of up to £40,000 per annum, depending on experience.

At New Forest Hotels, our purpose is to enrich the lives of those within our community by providing the best New Forest hospitality. Our vision is realised through creating a warm, sincere environment where everyone can connect, be creative, and thrive. Our venues are beautifully individual, each with a unique story that makes us more than ordinary and enables us to provide truly magical experiences for our guests that are enhanced and matched to our surroundings.

As a collection of hotels, we provide our teams with the opportunity to work across our venues, giving everyone the chance to develop themselves both professionally and personally. All we ask is that our people have the right mindset, which is highlighted in our core values:

• Be BRAVE, take ownership
• Collaborate together as a TEAM
• Develop, NURTURE and care
• Be OPEN and communicate honestly

Benefits of joining us as our Operations Manager:

• 28 days holiday per year, plus a duvet day on your birthday (contracted roles only)
• Stylish uniform provided
• Fantastic career development and training opportunities
• Free staff parking
• Meals on duty

Responsibilities of our Operations Manager:

• Developing the hotels' business in alignment with the group to achieve its ‘Mission Statement’
• Developing the team to achieve high standards of customer service through ongoing communication, training, delegation, and Performance and Development Reviews
• Maintaining the health and safety of guests, staff, and visitors through administration of fire procedures, safety equipment, swimming pool, and risk assessments
• Controlling costs of sales and overhead expenses to meet budgeted profits, monitoring food, liquor, and staffing costs weekly
• Collaborating with the Maintenance team to ensure high standards of repair and maintenance of the building and equipment

What we’re looking for in our Hotel Operations / Deputy Manager:

• The ability to work 45 hours per week, including evenings, weekends, bank holidays, and busy holiday periods
• Experience in a customer-facing role with at least 2 years of Duty Management experience in a hotel or similar business
• Excellent customer service skills and an understanding of food and drink service, allergen management, and hygiene best practices
• A hands-on leader who leads by example
• Effective team management skills, including performance management

Are you the one?

Do you have the skills and experience and want to join a community that takes conscious actions, has a natural spirit, and creates enriching experiences for our guests? Then click apply today! We’d love to hear from you.

Our venues are located remotely; please ensure you are familiar with the location and understand your travel options, as public transport links are limited, and shift patterns vary.

Due to the high volume of applicants, we are unable to respond to all. If you do not hear from us within 2 weeks, please assume your application was unsuccessful this time.