Hotel Operations / Deputy Manager

New Forest Hotels; King's Lynn and West Norfolk; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading hotel group as a Hotel Operations / Deputy Manager at Bartley Lodge Hotel. This full-time role offers a competitive salary of up to £40,000 per annum. You'll lead a dedicated team, ensuring high standards of customer service and operational efficiency while contributing to a warm and welcoming environment for guests.

Benefits

28 days holiday per year

Stylish uniform provided

Career development and training opportunities

Free staff parking

Meals on duty

Qualifications

• At least 2 years of Duty Management experience in a hotel or similar business.
• Excellent understanding of food and drink service, allergens, and hygiene best practices.

Responsibilities

• Developing the hotel’s business in alignment with the group’s mission statement.
• Maintaining health and safety through regular checks and assessments.
• Controlling costs related to sales and overheads to meet budgeted profits.

Skills

Customer Service

Team Management

Leadership

Job description

Job Description

We currently have an exciting opportunity for a Hotel Operations / Deputy Manager to join our team at Bartley Lodge Hotel in Cadnam. Joining us on a full-time, permanent basis, you will receive a competitive salary of up to £40,000 per annum, depending on experience.

At New Forest Hotels, our purpose is to enrich the lives of those within our community by providing the best New Forest Hospitality. Our vision is realised through creating a warm, sincere environment where everyone can connect, be creative, and thrive. Our venues are beautifully individual, each with a unique story that makes us more than ordinary and enables us to provide truly magical experiences for our guests that are enhanced and matched to our surroundings.

As a Collection of Hotels, we provide our teams with the opportunity to work across our venues, giving everyone the chance to develop both professionally and personally. All we ask is that our people have the right mindset, which is highlighted in our core values:

1. Be BRAVE, take ownership
2. Collaborate together as a TEAM
3. Develop, NURTURE and care
4. Be OPEN and communicate honestly

Benefits of Joining Us as Our Operations Manager

• 28 days holiday per year, plus a duvet day on your birthday (contracted roles only)
• Stylish uniform provided
• Fantastic career development and training opportunities
• Free staff parking
• Meals on duty

Responsibilities of Our Operations Manager

• Developing the hotel’s business in alignment with the group’s mission statement
• Developing the team to achieve high standards of customer service through ongoing communication, training, delegation, and performance reviews
• Maintaining the health and safety of guests, staff, and visitors through regular administration of fire procedures, equipment checks, swimming pool safety, and risk assessments
• Controlling costs related to sales and overheads to meet budgeted profits, monitoring food, liquor, and staffing costs weekly
• Collaborating with the Maintenance team to ensure high standards of repair and maintenance of the building and equipment

What We’re Looking for in Our Hotel Operations / Deputy Manager

• The ability to work 45 hours per week, including evenings, weekends, bank holidays, and busy holiday periods
• Experience in a customer-facing role with at least 2 years of Duty Management experience in a hotel or similar business
• Excellent customer service skills and understanding of food and drink service, allergens, and hygiene best practices
• A hands-on leader who leads by example
• Effective team management skills through performance management

Are You the One?

If you have the skills and experience and want to join a community that takes conscious actions, with natural spirit, and creates enriching experiences for our guests, then click apply today! We’d love to hear from you.

Our venues are remote in location. Please familiarize yourself with the location and consider your travel options, as public transport links are limited and shift patterns vary.

Due to the high volume of applicants, we are unable to respond to every candidate. If you do not hear from us within 2 weeks of applying, please assume you have been unsuccessful on this occasion.