Case Manager Team Lead - Protection

Mojo Mortgages; United Kingdom; Remote; GBP 39,000 - 45,000; Full time

Job summary

A leading company is seeking a Case Manager Team Lead for their Protection department. This fully remote role involves leading a team, managing cases, and optimizing workflows. The ideal candidate will have experience in Protection Case Management and a strong leadership background.

Benefits

25 days holiday + bank holidays

Performance-based bonuses

Personal development opportunities

Wellbeing support

In person social events

Qualifications

• At least 1 year in a dedicated Protection Case Management role.
• 2+ years of people leadership experience.

Responsibilities

• Lead and motivate a team of 2 Case Managers.
• Manage a personal pipeline of post-submission cases.
• Design and embed scalable processes for case management.

Skills

Leadership

Data-driven

Customer-focused

Proactive

Organised

Job description

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Join to apply for the Case Manager Team Lead - Protection role at Mojo Mortgages

Department: Protection Case Management (MRI CMT)

Location: United Kingdom

Department: Protection Case Management (MRI CMT)

Location: United Kingdom

Compensation: £39,000 - £45,000 / year

Description

Meet Our Protection Sales Team

We're a dynamic and growing team of 20 expert Protection Advisors, guided by two seasoned Sales Managers. In this role, you’ll also lead and support two dedicated Protection Case Managers, helping to drive excellence across the team.

Our work spans Life Insurance, Income Protection, Critical Illness Cover, and Family Income Benefit. With access to a large panel of providers, we tailor each recommendation to suit individual needs—no off-the-shelf policies here.

How You'll be working -

• 100% Remote
• Monday- Thursday 9am -6pm
• Friday - 9am - 4.30pm
  
  

What will you be doing?

This is a brand-new role within the Protection department, created due to our team's growth and increased volume of submissions. You'll have the opportunity to shape the future of Protection Case Management at Mojo, You'll be expected to bring structure, clarity, and consistency to our post-sale operations. That means building and embedding best-in-class processes, optimising team workflows, and designing systems that scale as we grow.

Your success in the role will be measured against key performance indicators (KPIs) such as post-sale handover task completion, offer conversion rates, team productivity, and reduced closed-lost percentages. These KPIs directly support your monthly bonus, with clear tracking in place to ensure visibility and accountability.


Your responsibilities will include:

• Leading and motivating a team of 2 Case Managers with structured 1-2-1s, performance reviews, and coaching
• Owning and managing a personal pipeline of post-submission cases (approx. 40-60 monthly)
• Overseeing case progression with insurers, GP surgeries, and clients to reduce time to offer
• Working with Protection Experts and Sales Managers to maintain warm engagement and keep everyone aligned
• Using data and performance insights (Google Sheets/CRM) to inform decision-making, resource planning, and team strategy
• Designing and embedding scalable processes to improve consistency, efficiency, and performance across the case management journey
• Collaborating weekly with the Head of Protection to track KPIs, refine processes, and drive continuous improvement
  
  

What do we need from you?

We’re after someone who is:

• Experienced – You’ll have at least 1 year in a dedicated Protection Case Management role and 2+ years of people leadership
• Proactive & organised – Able to balance your own case pipeline while managing team workflows
• Data-driven – Comfortable with metrics, performance tracking, and using insights to improve outcomes
• Change-ready – You embrace innovation, champion improvements, and thrive in a dynamic, fast-paced environment
• Customer-focused – You go above and beyond to ensure customers feel valued and supported
• A natural leader – You inspire and support your team, avoiding micromanagement while driving accountability
• Process-minded – You’re confident in designing and rolling out new ways of working, with a strong sense for scalable, efficient operations
  
  

What's in it for you?

• Fully remote – Work from anywhere in the UK
• Competitive salary – We pay fairly for top talent, with clear progression as you grow
• Performance-based bonuses – Your results = your rewards
• 25 days holiday + bank holidays – Time to rest, recharge and come back swinging
• Personal development – From courses to coaching, we invest in your growth
• Wellbeing support – Mental health resources, wellness perks, and a genuinely supportive culture
• Good vibes – Regular (virtual) hangouts and fun stuff to keep us connected
• In person social events – Summer Socials and a Christmas Party!
• Career progression – We’re growing fast, and we bring our people along with us
  
  

We’re not just offering a job—we’re offering a place where you can do your best work, be challenged, and have a real impact.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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