E-Commerce Specialist

VIQU Limited; Birmingham; On-site; GBP 32,000 - 40,000; Full time

Job summary

VIQU Limited in Birmingham is seeking an experienced E-commerce Specialist to oversee and develop growing online sales operations. You will combine marketplace expertise with team leadership to drive online performance across eBay, Amazon and the company website.

You will manage eBay listings and pricing, lead a team, optimise multi-channel operations with Shopify and Linnworks, monitor KPIs, and continually improve processes to deliver cohesive pricing and customer experience.

Responsibilities

• Own eBay account: listings, pricing, promotions, sales performance, marketplace optimisation.
• Lead and develop the team responsible for Amazon and website operations.
• Identify opportunities to grow revenue, improve conversion, and expand online presence.
• Oversee Shopify website operations, ensuring product information and stock are accurate and the customer journey is smooth.
• Utilise Linnworks for multichannel order management, stock syncing and data accuracy.
• Monitor sales, margins, conversions and KPIs to identify improvements.
• Create accurate, engaging, and optimised product listings across channels.
• Collaborate to maintain inventory and efficient fulfilment across sites.
• Review processes to identify inefficiencies and implement improvements across e-commerce operations.
• Ensure pricing and customer service stay consistent across channels.

Job description

E-commerce Specialist

Birmingham (Onsite)
£32,000 - £40,000

About the Role

VIQU have partnered with a well-established brand who are looking for an experienced and commercially minded E-commerce Specialist to oversee and develop our growing online sales operations. This is an exciting opportunity for someone who combines strong marketplace expertise with team management skills and a passion for driving online sales performance.

Key Responsibilities

• eBay Management: Take ownership of the company's eBay account, overseeing product listings, pricing, promotions, sales performance and marketplace optimisation.
• Team Leadership: Manage, support and develop a team responsible for Amazon and website operations, ensuring workloads are prioritised and performance targets are achieved.
• Marketplace Growth: Identify opportunities to increase revenue, improve conversion rates and expand the company's online presence.
• Shopify Management: Oversee website operations through Shopify, ensuring product information, stock availability and the overall customer journey are maintained effectively.
• Linnworks Management: Utilise Linnworks to support multichannel order management, stock synchronisation, product data and operational efficiency.
• Performance Analysis: Monitor sales figures, margins, conversion rates and marketplace KPIs, using data to identify areas for improvement.
• Product Listings: Ensure product listings are accurate, engaging, commercially competitive and optimised for visibility across relevant sales channels.
• Stock and Order Management: Work closely with internal teams to maintain accurate inventory, minimise fulfilment issues and ensure orders are processed efficiently.
• Continuous Improvement: Review existing processes, identify inefficiencies and implement improvements across the company's e-commerce operations.
• Cross-Channel Coordination: Ensure eBay, Amazon and the company website operate cohesively, maintaining consistent pricing, product information and customer service standards.