Hybrid E-commerce Customer Care Advisor

Zachary Daniels; Manchester; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

20 days' annual leave

Birthday off

Bank holidays

Hybrid working

Job summary

Zachary Daniels is recruiting for a Hybrid Customer Care Advisor in Manchester City Centre to support a fast-growing fashion and e-commerce brand. The role involves managing the full customer journey from initial enquiry to delivery, returns and aftercare, with a focus on delivering an exceptional customer experience.

The ideal candidate will have customer service experience, e-commerce exposure, and proficiency with Shopify and Gorgias, plus the ability to handle high volumes of inquiries in a

Qualifications

• Experience in customer service or care roles.
• Experience in an e-commerce environment preferred.
• Ability to handle a high volume of inquiries with accuracy and empathy.
• Excellent written communication and attention to detail.

Responsibilities

• Manage customer enquiries via email promptly and professionally.
• Process refunds, returns and exchanges accurately.
• Resolve complaints with empathy and solution-focused thinking.
• Answer delivery and order tracking questions and provide aftercare support.
• Collaborate with internal teams to improve the customer journey and processes.

Skills

Customer service

High-volume inquiries

Written communication

Problem solving

Team player

Tools

Shopify

Gorgias

Job description

Zachary Daniels is recruiting for a Hybrid Customer Care Advisor in Manchester City Centre to support a fast-growing fashion and e-commerce brand. The role involves managing the full customer journey from initial enquiry to delivery, returns and aftercare, with a focus on delivering an exceptional customer experience.

The ideal candidate will have customer service experience, e-commerce exposure, and proficiency with Shopify and Gorgias, plus the ability to handle high volumes of inquiries in a