E-Commerce Manager (Retail) - Chichester

The Goodwood Estate Company Limited; Chichester; On-site; GBP 45,000 - 65,000; Full time

Job summary

The Goodwood Estate Company Limited is seeking an experienced E-Commerce Manager to lead and grow our online retail business. This permanent, full-time role partners with the Retail Manager and Digital teams to shape the online presence, optimise performance and deliver exceptional customer experiences across our online channels.

You will own the e-commerce strategy, manage campaigns, ensure content accuracy, and drive revenue growth by improving SEO, email marketing and user engagement.

Qualifications

• Experience leading a B2C e-commerce website.
• Strong knowledge of digital marketing (paid media, SEO, social).
• Experience managing external agencies and stakeholders.
• Proficiency in Google Analytics, Shopify and email platforms.
• Strong analytical and commercial acumen.
• Excellent communication and relationship-building.
• Excellent organisational skills and attention to detail.
• Proactive, independent but collaborative.

Responsibilities

• Develop and deliver the e-commerce strategy for the retail business.
• Own the digital campaign and merchandising plan across online channels.
• Manage day-to-day operation of the retail website; ensure content accuracy.
• Deliver email marketing campaigns from planning to execution.
• Analyse performance; provide reports and drive online sales and conversion.
• Grow the marketable database and improve customer engagement.
• Manage external PPC agencies; ensure targets are met.
• Collaborate with digital teams to maximise SEO and site performance.
• Build brand awareness across digital platforms including social.
• Work with marketing/content teams to promote retail activity.
• Identify trends, technologies and best practices for growth.

Skills

B2C e-commerce

Digital marketing

Analytics

Communication

Independent working

Stakeholder management

Customer experience

Tools

Google Analytics

Shopify

SEO

Email marketing platforms

Job description

E-Commerce Manager

Permanent, Full Time

Are you a commercially driven e-commerce professional with a passion for digital retail and delivering exceptional online customer experiences?

We're looking for an experienced E-Commerce Manager to lead and grow our online retail business. This is an exciting opportunity to take ownership of our e-commerce strategy, drive revenue growth, and enhance the digital customer journey across our retail channels.

Working closely with the Retail Manager, Central Digital Team, and wider Marketing teams, you'll play a key role in shaping our online presence, optimising performance, and ensuring our retail offering continues to thrive.

What you'll be doing

• Developing and delivering the e-commerce strategy for our retail business.
• Owning the digital campaign and merchandising plan across all online channels.
• Managing the day-to-day operation of the retail website, ensuring products and content remain accurate, engaging and up to date.
• Delivering email marketing campaigns from planning through to execution.
• Analysing performance, providing regular reporting and making recommendations to drive online sales and conversion.
• Working with internal teams to grow our marketable database and improve customer engagement.
• Managing external PPC agencies and ensuring targets are achieved.
• Collaborating with digital teams to maximise SEO opportunities and website performance.
• Building awareness of our retail brand across digital platforms, including social media.
• Working with marketing and content teams to ensure retail activity is effectively promoted.
• Identifying emerging trends, technologies and best practice to support future growth.

What you'll bring

You’ll be an experienced e-commerce professional with a strong understanding of digital retail and a proven ability to drive commercial performance online.

You’ll also have:

• Significant experience managing a B2C e-commerce website.
• Strong knowledge of digital marketing, including paid media, SEO and social media.
• Experience managing external agencies and stakeholders.
• Proficiency in Google Analytics, Shopify and email marketing platforms.
• Excellent analytical and commercial skills.
• Strong communication and relationship-building abilities.
• Excellent organisational skills and attention to detail.
• A proactive approach and the confidence to work independently whilst collaborating effectively with others.

The ideal candidate will be

• Commercially minded and results focused.
• Customer driven.
• Innovative and curious about emerging digital trends.
• A self-starter who takes ownership and delivers with pace.
• Adaptable, resilient and able to thrive in a fast-moving environment.
• Passionate about providing an exceptional customer experience.

If you're looking for a role where you can make a genuine impact and help shape the future of a growing online retail business, we'd love to hear from you.