Ecommerce Executive

Whitbread PLC; Greater London; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Pension matching

Bonus up to 15%

Benefits

Job summary

Whitbread PLC in London is seeking an Ecommerce Executive to optimise online performance, shaping digital experiences and customer journeys. You'll work with the Ecommerce Manager to execute domain plans, support experimentation programmes, and drive revenue and conversion.

You'll analyze performance trends, contribute to A/B testing strategies, and enhance personalisation initiatives across product, analytics, and marketing teams, gaining broad exposure to a modern ecommerce function.

Qualifications

• E-commerce experience– Demonstrable experience in an e-commerce or digital role, ideally supporting commercial performance, digital trading, and online customer journeys.
• A/B testing and experimentation– Proven hands-on experience supporting A/B testing or experimentation, including test setup, measurement, analysis, and reporting.
• Personalisation and optimisation– Experience using data and insight to deliver personalisation, optimisation and improvements to digital customer experiences.
• Analytics and performance reporting– Confidence working with KPIs, trend analysis, tagging/tracking, and using tools such as Adobe Analytics to monitor and report on performance.
• Content management –Hands-on experience managing digital content, including onsite updates, maintaining accuracy, and ensuring alignment with brand or business guidelines.

Responsibilities

• Execute domain plans and support experimentation programmes to optimise online performance.
• Drive improvements that impact revenue, conversion and customer satisfaction.
• Launch new propositions and refine customer journeys.
• Collaborate across product, analytics, marketing technology and commercial teams.
• Analyse performance trends, contribute to A/B testing strategies and enhance personalisation initiatives.
• Gain broad exposure to how a modern ecommerce function operates.

Skills

E-commerce experience

A/B testing

Personalisation

Analytics reporting

Content management

Job description

Job Title: Ecommerce Executive

Salary: £32,000 - £37,000 dependant on skills and experiences up to 15% bonus + health + 10% matched pension + bens

Contract Type: Permanent

Location: Office based - Chancery Lane

Role Overview

Are you passionate about digital experiences, customer journeys, and data-driven growth? This is an exciting opportunity to join our Commercial & Marketing team as an Ecommerce Executive, where you’ll play a pivotal role in shaping and optimising our online performance.

Working closely with the Ecommerce Manager, you’ll bring digital experiences to life by executing innovative domain plans, supporting experimentation programmes, and driving improvements that directly impact revenue, conversion, and customer satisfaction. From launching new propositions to refining customer journeys, you’ll see your ideas translate into real, measurable results.

This is a highly collaborative and fast-paced role where no two days are the same. You’ll work across product, analytics, marketing technology, and commercial teams, gaining broad exposure to how a modern ecommerce function operates. Whether you're analysing performance trends, contributing to A/B testing strategies, or enhancing personalisation initiatives, you’ll constantly be learning and building valuable, future-ready skills.

If you’re curious, commercially minded, and excited by the opportunity to experiment, optimise, and make a tangible impact, this role offers the perfect platform to grow your ecommerce career.

Minimum Criteria

• E-commerce experience– Demonstrable experience in an e-commerce or digital role, ideally supporting commercial performance, digital trading, and online customer journeys.
• A/B testing and experimentation– Proven hands-on experience supporting A/B testing or experimentation, including test setup, measurement, analysis, and reporting.
• Personalisation and optimisation– Experience using data and insight to deliver personalisation, optimisation and improvements to digital customer experiences.
• Analytics and performance reporting– Confidence working with KPIs, trend analysis, tagging/tracking, and using tools such as Adobe Analytics to monitor and report on performance.
• Content management –Hands-on experience managing digital content, including onsite updates, maintaining accuracy, and ensuring alignment with brand or business guidelines.