E-commerce & CRM Growth Lead - Beauty

Inside Lvmh; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Givenchy Beauty UK is seeking a senior eCommerce & CRM leader to oversee the day-to-day site operations and drive a bold, test-and-learn programme to accelerate digital performance. You will collaborate with HQ to localise content, manage launches, and optimise traffic, sales and customer experience.

You will lead a cross-functional team, own the yearly trade activation, and build robust business cases for new site features, ensuring profitability and world-class brand storytelling.

Qualifications

• Strong e-commerce experience with a track record in luxury beauty.
• Deep knowledge of the UK market and UK beauty sector.
• Proven ability to lead cross-functional teams and drive P&L impact.
• Excellent data interpretation and storytelling for Leadership.

Responsibilities

• Define, create and drive eCommerce & CRM strategy and annual activations.
• Collaborate with HQ to localise content and manage launches.
• Oversee traffic acquisition, SEO/SEA, and loyalty CRM programs.
• Forecast sales, track KPIs and optimise performance weekly.
• Lead, coach and develop the team responsible for site and ops.

Skills

E-commerce management

UK market knowledge

UK beauty industry

Luxury goods experience

Data analysis

Project management

SEM/SEO management

CRM strategy

Excel

PowerPoint

Education

Degree in marketing/business

Tools

Excel

PowerPoint

CRM platforms

Job description

Givenchy Beauty UK is seeking a senior eCommerce & CRM leader to oversee the day-to-day site operations and drive a bold, test-and-learn programme to accelerate digital performance. You will collaborate with HQ to localise content, manage launches, and optimise traffic, sales and customer experience.

You will lead a cross-functional team, own the yearly trade activation, and build robust business cases for new site features, ensuring profitability and world-class brand storytelling.