E-commerce & CRM Lead — Luxury Beauty

LVMH Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Givenchy Beauty in the United Kingdom seeks an accomplished eCommerce & CRM lead to oversee the day-to-day running of the site and drive a game-changing programme of work that accelerates commercial performance. You will implement a test-and-learn approach, shaping traffic acquisition, conversion and profitability across the UK market.

Reporting to the Head of Sales, you will lead launches, localisation with HQ, loyalty and CRM initiatives, and responsible for performance reporting, demand

Qualifications

• Strong e-commerce experience and understanding of e-commerce management.
• Knowledge of the UK Market.
• Knowledge of UK Beauty Industry.
• Good understanding of and appreciation for the luxury goods industry.
• Personal affinity with Givenchy
• Senior management potential, with strong personal impact
• Great attention to detail
• Able to deliver and manage vision and purpose
• Strong skills in deployment of SEM campaigns and SEO developments
• Ability to analyse large data volumes and communicate results to Leadership
• Proficient in Microsoft Office Suite; Excel and PowerPoint required

Responsibilities

• Define, create and drive the eCommerce & CRM strategy and full year trade activation.
• Build launch 360s in synchronisation with marketing to deliver launch and sustain moments.
• Collaborate with Givenchy HQ on localising content on the website.
• Manage the sample and gifting strategies to drive discovery and conversion.
• Manage the local e-commerce site, tracking performance daily.
• Update the site with visuals, merchandising, and pages; run daily site checks for issues.
• Build and submit business cases to HQ for new site features and optimisations.

Skills

E-commerce management

UK market knowledge

Beauty industry knowledge

Luxury goods experience

Senior leadership potential

Attention to detail

Project management

SEM campaigns

SEO experience

Data analysis

Excel & PowerPoint

Job description

Givenchy Beauty in the United Kingdom seeks an accomplished eCommerce & CRM lead to oversee the day-to-day running of the site and drive a game-changing programme of work that accelerates commercial performance. You will implement a test-and-learn approach, shaping traffic acquisition, conversion and profitability across the UK market.

Reporting to the Head of Sales, you will lead launches, localisation with HQ, loyalty and CRM initiatives, and responsible for performance reporting, demand