E‑Commerce & CRM Lead – Luxury Beauty Growth

LVMH FRAGRANCE BRANDS; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Givenchy Beauty in London seeks an E-commerce & CRM Manager to lead the digital storefront. You will shape the ecommerce and CRM strategy, drive traffic, optimise campaigns, and partner with HQ to deliver a best-in-class client experience through storytelling and performance marketing.

You will own the annual trade activation, localise content, manage loyalty and CRM programs, and align with Marketing, Commercial, and Operations to meet KPI and profitability targets.

Qualifications

• Strong e-commerce experience and understanding of e-commerce management.
• Knowledge of the UK market and beauty industry.
• Experience in CRM and loyalty programmes.
• Strong analytical and forecasting capabilities.
• Excellent communication and project management skills.

Responsibilities

• Define and drive the eCommerce & CRM strategy and annual trade activation.
• Launch 360s in sync with marketing for launches and sustain moments.
• Localise content on the website in collaboration with HQ.
• Manage samples and gifting strategies to drive conversion.
• Oversee site updates, merchandising, and daily performance checks.
• Lead demand forecasting and collaborate with logistics and CS for KPI targets.

Skills

E-commerce strategy

CRM management

UK market knowledge

Analytics & reporting

Team leadership

Tools

Microsoft Office

Excel

PowerPoint

Job description

Givenchy Beauty in London seeks an E-commerce & CRM Manager to lead the digital storefront. You will shape the ecommerce and CRM strategy, drive traffic, optimise campaigns, and partner with HQ to deliver a best-in-class client experience through storytelling and performance marketing.

You will own the annual trade activation, localise content, manage loyalty and CRM programs, and align with Marketing, Commercial, and Operations to meet KPI and profitability targets.