E-Commerce Assistant

BoF Careers; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative fashion brand is seeking a detail-oriented E-Commerce Assistant to enhance their online presence. This role involves managing product listings, supporting digital marketing efforts, and delivering excellent customer service. The ideal candidate will thrive in a fast-paced environment, showcasing strong organisational and communication skills. Join a forward-thinking company dedicated to sustainable fashion and help shape the future of online retail. If you're passionate about e-commerce and ready to make an impact, this opportunity is perfect for you.

Qualifications

• Proactive and detail-oriented with strong organisational skills.
• Experience in e-commerce or online retail preferred.

Responsibilities

• Manage product uploads and ensure accurate listings.
• Assist in analyzing campaign performance and applying learnings.
• Respond to customer inquiries promptly and professionally.

Skills

Organisational Skills

Communication Skills

E-commerce Experience

Attention to Detail

Collaborative Attitude

Tools

Shopify

Email Marketing Platforms (e.g., Klaviyo)

Job description

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About OMNES
OMNES is a modern, sustainable, and cost-conscious women’s fashion brand, designing ethically crafted clothing. OMNES means ‘all,’ reflecting our belief that we all need to work together to change how we shop, wear, and think about fashion. We focus on timeless designs with playful prints and colours, with a considered approach to fit for all body types. Founded in London in 2021, OMNES addresses the gap in access to better wardrobe choices and aims to create a brand that meets this need.

Location: London, UK
Type: Full-Time, Permanent

Overview

We are seeking a proactive and detail-oriented E-Commerce Assistant to support the management of omnes.com and other online platforms. The role involves ensuring accurate and engaging product listings, assisting with digital marketing initiatives, and providing excellent customer service. The ideal candidate will have strong organisational skills, excellent communication, and the ability to collaborate effectively in a fast-paced environment.

Key Responsibilities

1. Website & Platform Management:

• Manage product uploads, ensure listings are accurate, visually appealing, and SEO-optimized.
• Support website and platform maintenance and performance.
• Coordinate updates to site content, navigation, and landing pages to align with marketing and trading goals.
• (Experience with Shopify is advantageous.)

Digital Marketing Support:

• Brief, build, and send email and SMS campaigns to support marketing calendars.
• Assist in analyzing campaign performance and applying learnings.

Customer Service:

• Respond to customer inquiries promptly and professionally.
• Resolve issues and escalate where necessary to ensure satisfaction.

Administrative & Reporting Support:

• Assist with daily e-commerce operations such as stock checks, product launches, and promotions.
• Generate reports to track performance metrics.

Cross-functional Collaboration:

• Work with buying, design, logistics, and marketing teams for seamless launches and campaigns.
• Coordinate assets and information to maintain consistency across channels.

What We’re Looking For

• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Experience in e-commerce or online retail preferred.
• Familiarity with Shopify and email marketing platforms (e.g., Klaviyo) is advantageous.
• Collaborative attitude, able to work under pressure and meet deadlines.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing and Sales

Industries

• Advertising Services