E-commerce Account Executive

Nextech Group Limited; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading digital agency in Birmingham seeks an ambitious E-commerce Account Executive to manage website projects and client relationships. This hybrid role requires a strong background in e-commerce platforms, particularly Shopify, as well as excellent organizational skills. The successful candidate will oversee project delivery and ensure client satisfaction through proactive communication and performance reporting.

Qualifications

• Proven experience in e-commerce or account management.
• Strong knowledge of e-commerce platforms.
• Excellent organisational and time-management skills.

Responsibilities

• Plan and oversee delivery of web and e-commerce projects.
• Act as the main point of contact for clients.
• Manage ongoing client retainers.

Skills

E-commerce expertise

Account management

Web project management

Knowledge of Shopify

Excellent communication

Analytical mindset

Job description

E-commerce Account Executive – Head of Marketing, Design, Digital & Development (Midlands & Northwest)

Location: Birmingham (hybrid) – 12 month FTC

About the Role: We’re looking for an ambitious E-commerce Account Executive to play a key role in the delivery and ongoing management of website projects and client retainers. This role suits someone with a solid background in web and e-commerce platforms (particularly Shopify), strong organisational skills, and a passion for driving client success.

Key Responsibilities:

• Plan, execute, and oversee delivery of web and e-commerce projects.
• Ensure projects are completed on time, within scope, and on budget.
• Act as the main point of contact for clients, managing communication and resolving issues.
• Manage ongoing client retainers and ensure deliverables are consistently met.
• Proactively identify opportunities to add value for clients.
• Track and report on performance metrics, providing actionable insights.
• Build strong relationships with clients, understanding their business goals.
• Provide updates, reports, and strategic recommendations to support growth.
• Work closely with design, development, and digital marketing teams.
• Lead project kick-off meetings, aligning stakeholders on goals and timelines.
• Stay up-to-date on the latest trends, tools, and best practices in web and e-commerce.
• Provide guidance on website performance, UX/UI optimisation, and platform functionality.

Required Skills & Experience:

• Proven experience in e-commerce, account management, or web project management.
• Strong knowledge of e-commerce platforms such as Shopify (other CMS experience beneficial).
• Excellent organisational and time-management skills to handle multiple projects and clients.
• Clear communication skills, able to explain technical concepts to non-technical audiences.
• Analytical mindset with the ability to generate insights from performance data.
• Proactive, solutions-focused, and motivated by achieving results.

Employment Type: Contract

Please apply now.