Ecommerce & Digital Marketing Executive

WRM Media Ltd; Leeds; On-site; GBP 20,000 - 26,000; Full time

Job summary

WRM Media is seeking an Ecommerce & Digital Marketing Executive to manage the day-to-day operation of our ecommerce brands, including Shopify stores and content updates and customer service.

This hands-on role covers ecommerce site management, social media, digital campaigns and affiliate relationships; you will work from our Calder Park office in Wakefield, with a practical, problem-solving mindset.

Qualifications

• Basic IT literacy and ability to use computers and online systems.
• Proficient in Microsoft Office applications.
• Ability to diagnose and resolve basic computer and printer problems.
• Clear written communication when dealing with customers.
• Strong organisational skills and attention to detail.
• Willingness to learn new software and systems.
• Ability to manage multiple tasks with limited supervision.

Responsibilities

• Manage the day-to-day running of WRM Media's ecommerce websites.
• Maintain and update Shopify stores, including products and content.
• Respond to customer inquiries and resolve ecommerce-related issues.
• Monitor websites and address problems where possible.
• Create and schedule social media content across brands.
• Assist with social media advertising campaigns.
• Manage relationships with affiliates and communications.
• Make routine updates to website content and promotional material.
• Support email marketing and digital campaigns.
• Work with images and basic graphics for web and social content.
• Provide general IT support in the office.
• Assist with other ecommerce and digital projects as required.

Skills

IT skills

Microsoft Office

Troubleshooting

Written communication

Organisational skills

Adaptability

Tools

Shopify

Adobe Photoshop

Graphic design

HTML emails

Email marketing

Social media management

Job description

Ecommerce & Digital Marketing Executive

Company:

WRM Media

Location:

Calder Park, Wakefield

Job Type:

Permanent, Full-time

Hours:

Monday to Friday, 8:30am–4:30pm

Work Location:

Office-based

Salary:

£23,000

About the Role

WRM Media is looking for an Ecommerce & Digital Marketing Executive to manage the day-to-day operation of our ecommerce brands.

This is a varied, hands-on role covering ecommerce website management, customer service, digital marketing, social media and affiliate relationships.

The successful candidate will be responsible for keeping our Shopify stores running effectively, updating website content and products, responding to customer queries and helping manage the day-to-day digital activity across our brands.

The role would suit someone who is confident with technology, organised and comfortable solving problems independently.

Key Responsibilities

• Manage the day-to-day running of WRM Media's ecommerce websites.
• Maintain and update Shopify stores, including products, content, imagery and website information.
• Deal with customer enquiries and resolve ecommerce-related issues.
• Monitor websites and identify and resolve problems where possible.
• Create and schedule social media content across company brands.
• Assist with the creation and management of social media advertising campaigns.
• Manage relationships and communications with affiliates.
• Make routine updates to website content and promotional material.
• Assist with email marketing and digital campaigns.
• Work with images and basic graphics for websites, social media and marketing.
• Provide general IT support within the office, including diagnosing straightforward computer, software and printer issues.
• Assist with other ecommerce and digital projects as required.

Essential Skills

• Strong general IT skills and confidence using computers and online systems.
• Good working knowledge of Microsoft Office.
• Ability to diagnose and resolve basic computer, software and printer problems.
• Strong written communication skills, particularly when dealing with customers.
• Good organisation and attention to detail.
• Comfortable learning new software and systems.
• Ability to manage multiple tasks and priorities without constant supervision.

Desirable Skills and Experience

Experience in any of the following would be beneficial, although training can be provided:

• Shopify.
• Ecommerce website management.
• Adobe Photoshop.
• Graphic design.
• Social media management.
• Social media advertising.
• Email marketing.
• HTML and building/editing marketing emails.
• Affiliate marketing.
• Online customer service.

What We're Looking For

We're looking for someone practical and technically confident who is comfortable taking responsibility for the everyday running of several ecommerce websites.

You don't need to be a developer, but you should be the type of person who can recognise when something isn't working, investigate the problem and either fix it or work out what needs to happen next.

The role covers several different areas, so being adaptable, organised and comfortable switching between customer service, website management, marketing and technical tasks is important.