Account Manager

Zealous Agency; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

Zealous Agency in Leeds is seeking an experienced Account Manager to join their Client Services team. The successful candidate will manage client websites and campaigns, work directly with designers and developers, and ensure high-quality project execution.

The role offers a dynamic work environment with significant independence, and a chance to develop skills in a fast-paced digital agency focused on eCommerce services.

Qualifications

• Proven experience in managing client websites and campaigns.
• Strong analytical skills with experience in reporting KPIs.
• Ability to build strong client relationships through effective communication.

Responsibilities

• Manage client websites, product data, and content updates.
• Conduct regular KPI reporting and website performance monitoring.
• Plan and schedule tasks with design and development teams.

Skills

eCommerce know how

Strong planning

Organisation

Time management

Attention to detail

Problem-solving

Tools

Jira

Confluence

Google Analytics

Job description

I'm working with a fast growing digital agency that delivers market leading eCommerce services to retail clients across the UK and Europe, and they're on the hunt for an Account Manager to join their Client Services team.

This is a brilliant one for someone who likes variety. You'll sit right in the middle of the action, working alongside designers, developers and directors to manage client websites, campaigns, marketing and reporting. One day you might be planning a new project launch, the next you're deep in the analytics or jumping on a client call. No two days look the same.

It's a role with real independence and responsibility, the kind of place where you get freedom to pick up new skills and genuinely make an impact from day one.

The role:

• Looking after client websites, from product data and content updates to managing new requests like design tweaks, feature enhancements, promotions and activations
• Reporting and analytics, including recurring KPI reporting, ad hoc insight work and keeping an eye on website performance
• Managing jobs internally, planning and scheduling with the design and development teams and keeping everything moving through the ticketing system
• Building strong client relationships through regular calls and project catch ups
• Getting involved in new project launches from planning all the way through to QA testing

What you'll bring:

• eCommerce know how
• Strong planning, organisation and time management
• A really sharp eye for detail
• Confidence in dealing with both clients and colleagues
• A natural problem solver who likes finding the answer

It would be a real bonus if you've worked agency side before, collaborated closely with designers, used tools like Jira or Confluence, managed eCommerce CMS platforms, or produced client reports using Google Analytics or similar.

If this sounds like you, get in touch and I'll tell you more.