Dynamics CRM Architect

JR United Kingdom; Exeter; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the UK seeks a skilled CRM Architect to enhance the adoption of their CRM solution. This role requires a balance of hands-on design work and strategic oversight, focusing on user experience and stakeholder engagement. Ideal candidates will have a strong background in MS Dynamics and demonstrated ability to drive CRM integration across teams.

Qualifications

• Experience as a CRM Architect with MS Dynamics, especially F&O and CE.
• Strong stakeholder management skills.
• Relevant qualifications preferred but not essential.

Responsibilities

• Design and implement CRM solutions to enhance user adoption.
• Manage technical design and decision-making for CRM functionalities.
• Coordinate with D365 developers and manage tasks without direct team management.

Skills

MS Dynamics

Stakeholder Management

CRM Design

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in parts of the business and is functioning well. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, recognizing the benefits already achieved.

The Architect

needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources available; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Care for the customer (the CRM aims to enhance customer experience and care).

Care for colleagues; the environment is inclusive and supportive.