Dynamics 365 Service Analyst - Drive Impact

LLOYD'S REGISTER INTERNATIONAL; Greater London; Hybrid; GBP 47,000 - 54,000; Full time

Benefits offered by this job

Generous annual leave

Flexible working

Employee Assistance Programme

Pension

Discounts (museums/galleries)

Free entry to national museums and Kew

Job summary

Royal Botanic Gardens, Kew seeks an MS Dynamics 365 Service Analyst to support and enhance a broad Dynamics 365 landscape across Finance & Supply Chain, Customer Engagement and Power Platform. You will collaborate with teams in Retail, E-Commerce, Marketing, Customer Care and Finance to improve services, user experience and business performance.

Educated to degree level in IT/CS or equivalent, you will bring 2–3 years’ experience with Dynamics 365 CE/FS CM, strong troubleshooting, and

Qualifications

• Educated to degree level in IT/Computer Science, or equivalent professional experience.
• 2–3 years’ experience supporting Microsoft Dynamics 365 Finance & Supply Chain Management or Dynamics 365 Customer Engagement.

Responsibilities

• Provide hands-on support, continuous improvement and release management for Dynamics 365.
• Troubleshoot, configure and support end-to-end business processes in finance, retail, sales or customer service.

Skills

Dynamics 365

Functional troubleshooting

End-to-end processes

Analytical skills

Communication

Autonomy

Education

Degree in IT/CS

Tools

PowerApps

Power Automate

SQL

Azure DevOps

LCS

Job description

Royal Botanic Gardens, Kew seeks an MS Dynamics 365 Service Analyst to support and enhance a broad Dynamics 365 landscape across Finance & Supply Chain, Customer Engagement and Power Platform. You will collaborate with teams in Retail, E-Commerce, Marketing, Customer Care and Finance to improve services, user experience and business performance.

Educated to degree level in IT/CS or equivalent, you will bring 2–3 years’ experience with Dynamics 365 CE/FS CM, strong troubleshooting, and