Dynamics 365 IT Business Analyst - Hybrid, 6-Month FTC

Sage Homes; Northampton; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

25 days holiday

Discretionary bonus

Health cash plan

Workplace pension

Job summary

Sage Homes is seeking an IT Business Analyst with Microsoft Dynamics expertise to support technology change initiatives. The role combines stakeholder collaboration with hands-on documentation, requirements gathering, and solution design across Dynamics 365 projects.

You will map business processes, develop User Stories and Acceptance Criteria, and ensure successful project delivery within a hybrid working model based in Northampton or London.

Qualifications

• Strong Business Analysis experience within technology change projects.
• Microsoft Dynamics 365 Customer Engagement(CRM), Field Service, and Customer Insights experience.
• Experience delivering projects using Agile and Waterfall methodologies.
• BPMN process modelling expertise.
• Proven experience writing requirements, User Stories, Epics, and Acceptance Criteria.
• Testing experience, including creating and executing test cases.
• Extensive stakeholder engagement and workshop facilitation experience.
• Ability to create business domain models and process diagrams.
• Advanced Microsoft Excel, Word, and PowerPoint skills.
• Test planning and management.
• Systems integration and migration experience.
• Deployment planning experience.
• MS SQL querying skills.

Responsibilities

• Gather, analyse, and document business requirements
• Create and maintain BPMN process maps
• Develop Personas, Epics, User Stories, and Acceptance Criteria
• Facilitate workshops and requirements-gathering sessions
• Support the design and delivery of IT solutions, particularly within Sage and Microsoft Dynamics 365
• Review test cases and results to ensure alignment with business requirements
• Produce project documentation, status reports, and user sign-off materials
• Assist with testing, deployment, training, and business readiness activities

Skills

Business Analysis

Stakeholder engagement

Workshop facilitation

Test planning

Process modelling

Education

BCS Business Analysis certification

Tools

Microsoft Dynamics 365 CRM

SQL querying

Agile

Waterfall

BPMN

Job description

Sage Homes is seeking an IT Business Analyst with Microsoft Dynamics expertise to support technology change initiatives. The role combines stakeholder collaboration with hands-on documentation, requirements gathering, and solution design across Dynamics 365 projects.

You will map business processes, develop User Stories and Acceptance Criteria, and ensure successful project delivery within a hybrid working model based in Northampton or London.