Dynamics 365 Functional Consultant|Hybrid & Flexible Hours

Softcat; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Softcat is seeking a Dynamics 365 Functional Consultant to bridge business needs with technical delivery and ensure measurable value.

Working in a cross‑functional Agile squad, you will map processes, gather requirements, design solutions and support the rollout of Dynamics 365 capabilities across customer journeys.

This role requires strong stakeholder engagement, deep Dynamics 365 knowledge, and a collaborative, adaptable mindset within Softcat's Manchester-based team.

Qualifications

• Experience implementing and configuring Microsoft Dynamics 365 solutions.
• Strong understanding of Dynamics 365 Sales, Customer Service or related modules.
• Experience designing business processes using Dynamics 365 capabilities.
• Knowledge of Dataverse and Power Platform functionality.

Responsibilities

• Engage with business stakeholders to understand objectives and opportunities.
• Facilitate workshops, discovery sessions and process mapping activities.
• Gather, document and prioritise business requirements.
• Translate requirements into detailed user stories, acceptance criteria and functional specifications.
• Support backlog creation and refinement alongside Product Owners.

Skills

Dynamics 365 solutions

Dynamics 365 Sales & Customer Service

Designing business processes

Dataverse & Power Platform

Job description

Softcat is seeking a Dynamics 365 Functional Consultant to bridge business needs with technical delivery and ensure measurable value.

Working in a cross‑functional Agile squad, you will map processes, gather requirements, design solutions and support the rollout of Dynamics 365 capabilities across customer journeys.

This role requires strong stakeholder engagement, deep Dynamics 365 knowledge, and a collaborative, adaptable mindset within Softcat's Manchester-based team.