Dynamics 365 Functional Consultant | Flexible & Impactful

Softcat plc

Birmingham, Leeds, Manchester, Marlow

Hybrid

GBP 55,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Pension

Share incentive plan

Life Assurance

Holiday

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption –?

Job summary

Softcat plc in the United Kingdom is seeking a Dynamics 365 Functional Consultant to bridge business needs with technical delivery, shaping how Microsoft Dynamics 365 solutions support critical customer and operational journeys.

You'll work in a cross-functional Agile squad, gathering requirements, designing functional solutions, and translating them into user stories and specifications, with a focus on Dynamics 365 Sales and Customer Service.

Qualifications

Experience implementing and configuring Microsoft Dynamics 365 solutions.
Strong understanding of Dynamics 365 Sales, Customer Service or related modules.
Knowledge of Dataverse and Power Platform functionality.

Responsibilities

Engage with business stakeholders to understand objectives and opportunities for process improvement.
Facilitate workshops, discovery sessions and process mapping activities.
Gather, document and prioritise business requirements.
Translate requirements into detailed user stories, acceptance criteria and functional specifications.