Dynamic Team Admin - Talking Therapies Southwark

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 32,000 - 33,000; Full time

Job summary

South London and Maudsley NHS Foundation Trust is seeking a Talking Therapies Southwark Team Administrator to support the admin team in delivering smooth service operations. You will handle telephone queries, book appointments, send out questionnaires and manage reception duties in outpatient clinics, ensuring information is accurate and timely.

The role requires a proactive approach, excellent telephone manner, attention to detail and the ability to work with limited supervision on ad-hoc

Responsibilities

• General administration: provide comprehensive admin support including typing, filing, complex telephone handling, electronic bookings, photocopying, scanning, emailing, post distribution and other duties.
• Manage patient data input on IAPTus, book appointments electronically, monitor data quality and produce team activity reports.
• Ensure communications, queries and visitors are answered promptly, provide accurate information to the public.
• Keep notice boards updated, assist in ordering, storing and displaying leaflets.
• Answer incoming calls, give clear information, take messages or redirect as appropriate.
• Maintain stationery stock levels, process orders and follow up deliveries.
• Provide reception cover in clinic rooms; liaise with patients, staff and visitors.
• Undertake training, share responsibility for fire and health and safety, and perform other Band 3 duties.
• Provide secretarial support to staff, prioritise responses and exercise initiative in their absence.

Job description

South London and Maudsley NHS Foundation Trust is seeking a Talking Therapies Southwark Team Administrator to support the admin team in delivering smooth service operations. You will handle telephone queries, book appointments, send out questionnaires and manage reception duties in outpatient clinics, ensuring information is accurate and timely.

The role requires a proactive approach, excellent telephone manner, attention to detail and the ability to work with limited supervision on ad-hoc