Dynamic Scheduler & Planner – 6-Month Contract

Sodexo; Salford; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Sodexo retirement plan

Discounts to 1,900+ brands

Gym discount

Employee assistance programme

Job summary

Sodexo is seeking a highly organised Scheduler & Planner for a 6‑month fixed‑term contract at our Salford site. You will schedule Planned Preventative Maintenance and reactive works, coordinate with Site Delivery Teams, Engineers and third‑party suppliers, ensuring timely delivery and adherence to SLAs.

Key duties include managing work orders, raising POs in SAP, maintaining accurate data across CAFM/CMMS systems, and delivering professional customer and vendor communications.

Qualifications

• Minimum 2 years customer service experience, ideally within a Command Centre or Call Centre environment.
• Intermediate MS Office skills (Word, Excel).
• Prior experience using CMMS/CAFM systems, ideally Maximo, including work planning and scheduling.
• Strong understanding of reactive and planned maintenance processes and SLAs/KPIs.
• Ability to prioritise and manage a diverse workload in a high‑pressure environment.
• Strong relationship‑building and influencing skills.
• High attention to detail and accuracy.
• Ability to deliver exceptional customer service to internal and external stakeholders.
• Self‑motivated, flexible, honest, and professional.
• Commitment to a strong safety culture and Zero Harm principles.

Responsibilities

• Schedule reactive and planned maintenance work to Site Delivery Teams, Engineers, and Third‑Party Suppliers.
• Proactively manage all work orders from creation through to completion, escalating issues where necessary.
• Deliver a professional first response to customers and vendors via telephone, email, and internal systems.
• Accurately record service requests, asking the right questions to capture correct information.
• Use multiple Command Centre systems, including Global Maximo and other CAFM/CMMS platforms.
• Raise and manage Purchase Orders (POs) in SAP.
• Manage and revise PPM schedules, ensuring compliance with statutory and mandatory regulations.
• Support quotation management and ensure accurate documentation.
• Provide asset management support, including asset data updates and trend analysis.
• Build strong relationships with key stakeholders and understand site requirements.
• Identify potential issues early and elevate appropriately to prevent service failures.
• Maintain high standards of accuracy when inputting data and updating systems.
• Attend training and coaching sessions and adapt to new processes, procedures, and system updates.
• Adhere to all health, safety, environmental, and quality standards.

Skills

Communication

Attention to detail

Organisational skills

Customer service

Multitasking

Education

Bachelor-level or relevant professional qualification

Tools

Maximo

SAP

Excel

MS Office

Job description

Sodexo is seeking a highly organised Scheduler & Planner for a 6‑month fixed‑term contract at our Salford site. You will schedule Planned Preventative Maintenance and reactive works, coordinate with Site Delivery Teams, Engineers and third‑party suppliers, ensuring timely delivery and adherence to SLAs.

Key duties include managing work orders, raising POs in SAP, maintaining accurate data across CAFM/CMMS systems, and delivering professional customer and vendor communications.