Dynamic Receptionist & Customer Experience Pro

Big Motoring World Group; Chatham; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Big rewards scheme

Opportunities for career progression

On-the-job training

Company pension scheme

State-of-the-art facilities

Job summary

Big Motoring World Group is seeking a friendly Receptionist to welcome visitors on site and provide accurate details for services. You will handle face-to-face inquiries, answer calls, process daily post and emails, and help maintain a positive, efficient front desk in a fast-paced environment.

In this full-time role, you will be the first impression of our busy showroom, coordinate with sales and service teams, manage customer records, and ensure the reception area remains neat, stocked, and

Qualifications

• Excellent customer service and communication skills.
• Professional appearance and manner; ability to interact with a diverse customer base.
• Able to handle in-person, phone, and email inquiries efficiently.

Responsibilities

• Greet customers arriving on site.
• Capture and input customer details onto the CRM system.
• Coordinate allocation of customers to Sales Executives to minimise wait times.
• Provide refreshments for visiting customers.
• Keep the Showroom and reception area clean and well presented.
• Answer and direct incoming telephone calls to the relevant department.
• Ensure high standards of housekeeping at the reception desk.

Skills

Customer service

Communication

Professionalism

Job description

Big Motoring World Group is seeking a friendly Receptionist to welcome visitors on site and provide accurate details for services. You will handle face-to-face inquiries, answer calls, process daily post and emails, and help maintain a positive, efficient front desk in a fast-paced environment.

In this full-time role, you will be the first impression of our busy showroom, coordinate with sales and service teams, manage customer records, and ensure the reception area remains neat, stocked, and