Seasonal Customer Service Advisor (Temporary)

Juice Recruitment; Pershore; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

Juice Cheltenham is supporting a client in Pershore for seasonal Customer Service Advisor roles. Roles run mid-Oct to mid-Nov, with commitment to Christmas or into the New Year based on sales.

Responsibilities include handling queries by phone/email/chat, processing corporate orders, quotation generation, and resolving complaints and delivery issues. Weekend/home working may be required during peak periods.

Qualifications

• Seasonal administration work in a fast-paced environment.
• Excellent customer service skills.
• Self-motivated and enthusiastic; ready to make a difference.
• Customer service experience is advantageous but not essential; strong communication is key.
• Positive attitude and ability to provide excellent service.
• Experience in a regulated environment with attention to detail is beneficial.
• Able to navigate multiple systems and tasks concurrently.
• Able to handle sensitive conversations and bounce back from them.
• Good IT skills and numeracy.
• Active listening skills.

Responsibilities

• Handle customer service queries via phone, email and live chat.
• Place corporate orders and liaise with corporate clients.
• Produce quotations and advise customers on suitable products.
• Investigate and resolve customer complaints.
• Investigate and resolve delivery queries.

Skills

Customer service

Communication

IT skills

Numeracy

Active listening

Flexibility

Tools

CRM systems

Job description

Juice Cheltenham is supporting a client in Pershore for seasonal Customer Service Advisor roles. Roles run mid-Oct to mid-Nov, with commitment to Christmas or into the New Year based on sales.

Responsibilities include handling queries by phone/email/chat, processing corporate orders, quotation generation, and resolving complaints and delivery issues. Weekend/home working may be required during peak periods.