Dynamic Outlet Server — Guest Experience Pro

Hard Rock Cafe International; City of Edinburgh; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Team Member Benefits

Job summary

Hard Rock Cafe International in Edinburgh is seeking a Server to guide guests through the signature Hard Rock experience. You will take orders, run food, handle payments, and ensure a memorable visit.

The role emphasizes product knowledge, responsible alcohol service, and creating “Raving Fans” through hospitality, teamwork, and a friendly attitude. Candidates should be able to stand long hours and maintain a polished appearance.

Qualifications

• Taking guests' orders and handling payments.
• Developing product knowledge and upsell techniques.
• Maintaining a clean and organized station.

Responsibilities

• Taking guests’ orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions using a POS system
• Properly checking I.D.s – in line with EU/UK licencing laws (and Challenge 25)
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling using proven techniques
• Answering questions accurately and politely
• Satisfying guests' needs and double-checking with them
• Performing opening/closing and side duties
• Directing guests to areas and restrooms
• Communicating effectively with coworkers
• Creating memorable experiences
• Entertaining guests to create dedicated fans

Job description

Hard Rock Cafe International in Edinburgh is seeking a Server to guide guests through the signature Hard Rock experience. You will take orders, run food, handle payments, and ensure a memorable visit.

The role emphasizes product knowledge, responsible alcohol service, and creating “Raving Fans” through hospitality, teamwork, and a friendly attitude. Candidates should be able to stand long hours and maintain a polished appearance.