Guest Experience Server - Create Memorable Moments

Seminole Hard Rock Hotel & Casino; City of Edinburgh; On-site; GBP 12,000 - 18,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino in Edinburgh seeks an enthusiastic Server to guide guests through the dining experience from taking orders to delivering meals and handling payments. The role emphasizes hospitality, accuracy and engaging service in a busy, vibrant setting.

You will be responsible for maintaining a well-groomed appearance, meeting safety standards and providing memorable guest interactions that reflect the Hard Rock brand and values.

Qualifications

• Performing duties which require bending, reaching, lifting and standing for long periods of time
• Maintaining a well-groomed appearance ("having a plan")
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Responsibilities

• Taking guests’ orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checking I.D.s – in line with EU/UK mandatory licensing laws (and Challenge 25)
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station – including pre-bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co-workers
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Job description

Seminole Hard Rock Hotel & Casino in Edinburgh seeks an enthusiastic Server to guide guests through the dining experience from taking orders to delivering meals and handling payments. The role emphasizes hospitality, accuracy and engaging service in a busy, vibrant setting.

You will be responsible for maintaining a well-groomed appearance, meeting safety standards and providing memorable guest interactions that reflect the Hard Rock brand and values.