Outlet Server - HRC Edinburgh

Seminole Hard Rock Support Services; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Job summary

Seminole Hard Rock Support Services seeks an enthusiastic Server for the Hard Rock Cafe in Edinburgh. You will guide guests through their dining experience, take orders, run food, and manage payments while upholding brand standards and safety protocols.

You will work in a dynamic team, providing friendly, high-energy service and building memorable experiences that align with the Hard Rock identity.

Qualifications

• Duties require standing for long periods
• Ability to maintain a well-groomed appearance and follow uniform guidelines
• Good communication and guest service skills
• Ability to work in a fast-paced team environment
• Awareness of safety and sanitation standards

Responsibilities

• Taking guests’ orders
• Running food
• Handling cash and other payments
• Using a point-of-sale system for transactions
• checking I.D.s in line with licensing laws
• Demonstrating responsible alcohol service
• Maintaining knowledge of menu and products
• Suggestive selling to guests
• Answering questions politely
• Ensuring guest satisfaction and positive service
• Maintaining a clean and organized station
• Opening/closing duties and restocking condiments
• Directing guests and communicating with coworkers
• Creating memorable guest experiences
• Engaging guests to create memorable moments

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Basic functions of the Server include:

• Taking guests’ orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station – including pre-bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co-workers
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Job Requirements include:

• Performing duties which require bending, reaching, lifting and standing for long periods of time
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.