Outlet Server - HRC Edinburgh

Hard Rock Cafe; City of Edinburgh; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Team Member Benefits

Job summary

Hard Rock Cafe International in Edinburgh is seeking a Server to guide guests through the signature Hard Rock experience. You will take orders, run food, handle payments, and ensure a memorable visit.

The role emphasizes product knowledge, responsible alcohol service, and creating “Raving Fans” through hospitality, teamwork, and a friendly attitude. Candidates should be able to stand long hours and maintain a polished appearance.

Qualifications

• Taking guests' orders and handling payments.
• Developing product knowledge and upsell techniques.
• Maintaining a clean and organized station.

Responsibilities

• Taking guests’ orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions using a POS system
• Properly checking I.D.s – in line with EU/UK licencing laws (and Challenge 25)
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling using proven techniques
• Answering questions accurately and politely
• Satisfying guests' needs and double-checking with them
• Performing opening/closing and side duties
• Directing guests to areas and restrooms
• Communicating effectively with coworkers
• Creating memorable experiences
• Entertaining guests to create dedicated fans

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision‑maker, entertainer, memorabilia curator and musician (at heart).

Basic Functions Of The Server Include

• Taking guests’ orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station – including pre-bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co-workers
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Job Requirements Include

• Performing duties which require bending, reaching, lifting and standing for long periods of time
• Maintaining a well‑groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast‑paced atmosphere
• Demonstrating a high level of organization, attention‑to‑detail and a sense‑of‑urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Your Cafe may cross‑train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.