Server: Create Memorable Guest Experiences

880 Hard Rock Cafe UK; City of Edinburgh; On-site; GBP 12,000 - 18,000; Full time

Job summary

Hard Rock Cafe UK is seeking a personable Server to guide guests through the hospitality experience. You will take orders, run food, handle payments, and ensure every guest leaves with a memorable visit. Maintain knowledge of menu, safety standards, and brand values while delivering high-energy service that reflects the Hard Rock ethos.

The role emphasizes teamwork, multitasking in a fast-paced setting, and a commitment to guest satisfaction with an iconic brand reputation.

Responsibilities

• Taking guests’ orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checks I.D.s – for guests who appear to be under 25 years old
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station – including pre-bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co-workers
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”
• Performing duties which require bending, reaching, lifting and standing for long periods of time
• Maintaining a well-groomed appearance (“having a plan”
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Job description

Hard Rock Cafe UK is seeking a personable Server to guide guests through the hospitality experience. You will take orders, run food, handle payments, and ensure every guest leaves with a memorable visit. Maintain knowledge of menu, safety standards, and brand values while delivering high-energy service that reflects the Hard Rock ethos.

The role emphasizes teamwork, multitasking in a fast-paced setting, and a commitment to guest satisfaction with an iconic brand reputation.