Outlet Server - HRC Edinburgh

Seminole Hard Rock; City of Edinburgh; Presencial; GBP 12.000 - 17.000; Jornada completa

Descripción de la vacante

Seminole Hard Rock Cafe Edinburgh is seeking a Server to guide guests through their Hard Rock experience. You will take orders, run food, process payments, and use a POS system while ensuring compliance with UK licensing laws and maintaining product knowledge.

Join a fast-paced team and deliver memorable experiences. The role emphasizes guest satisfaction, up-selling, teamwork, and professional appearance in a vibrant hospitality setting.

Formación

• Experience in fast-paced hospitality environment.
• Strong communication and guest service skills.
• Knowledge of UK licensing laws (Challenge 25) preferred.

Responsabilidades

• Taking guests' orders
• Running food
• Handling cash & other forms of payment
• Using a point-of-sale system for transactions
• Checking I.D.s in line with licensing laws
• Demonstrating responsible alcohol service
• Maintaining knowledge of menu and products
• Ensuring guest satisfaction and creating memorable experiences
• Directing guests to areas and restrooms
• Communicating effectively with co-workers

Conocimientos

Customer service

Cash handling

Alcohol service

POS system proficiency

Upselling

Herramientas

POS system

Descripción del empleo

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Basic functions of the Server include:

• Taking guests' orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checking I.D.s - in line with EU/UK mandatory licencing laws (and Challenge 25)
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station - including pre-bussing & table maintenance
• Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co-workers
• Creating memorable experiences
• Entertaining guests to create "Raving Fans"

Job Requirements include:

• Performing duties which require bending, reaching, lifting and standing for long periods of time
• Maintaining a well-groomed appearance ("having a plan")
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC's 5 core Values and Mission Statement

Your Cafe may cross-train the Server and the Busser positions. This "Server Assistant" will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.